Summary
Overview
Work History
Skills
Additional Information
Timeline
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Mohammed Awais

Hmpo Call Handler
Luton,England

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in Industry.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.

Reliable employee seeking Job Title position. Offering excellent communication and good judgment.

Overview

4
4
years of professional experience

Work History

Call Handler

Her Majesty’s Passport Office
05.2022 - Current
  • Carried out day-to-day duties accurately and efficiently.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Identified issues, analyzed information and provided solutions to problems.

Customer Service

Nhs Covid Site
Luton , Bedfordshire
02.2021 - 04.2022
  • Implemented and developed customer service training processes.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Warehouse Operative

Amazon
Luton, Bedfordshire
09.2019 - 12.2020
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Updated daily logs with regular shift activities and incident details.
  • Completed over Number customer orders each day in warehouse setting.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

Customer Service Representative

Thrifty Car & Van Rental
Watford, Hertfordshire
04.2019 - 06.2020
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Recorded account information to open new customer accounts.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Created and maintained detailed database to develop promotional sales.

Skills

    Call center customer service

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Additional Information

I am a highly motivated, responsible and reliable character with excellent interpersonal skills in which were gained through various aspects such as taking part in group activities during high school. During my school years a lot of the coursework I did was solely dependent on participation and motivation of group projects. Working in a team allowed me to develop my team building skills such as, communication is key when working in a team. During my work experience, I corresponded with different people daily which improved my overall customer relations and teamwork skills. During secondary school I was able to comply with the expectations of my teachers and peers by meeting my deadlines and submitting assignment tasks on time. I ensured that I completed all the necessary work consistently to an excellent standard. I would like to describe myself as a character with a confident manner who over the years has developed good people skills. I always work to the best of my ability and give 110% in my given task. I approach difficult tasks with the right attitude and the correct strategy to ensure that I am able to do well in a particular task when being trusted to take part in it. Over the years I have learnt to self-reflect on my approaches to work and conduct which has moulded me to become a level-headed individual. I also have personal responsibilities in which enables me to be trustworthy individual. I ensure to look after myself and take pride in myself and the environment around me. I like to make sure the environment around me is clean and organised as it allows me to keep motivated.


Timeline

Call Handler

Her Majesty’s Passport Office
05.2022 - Current

Customer Service

Nhs Covid Site
02.2021 - 04.2022

Warehouse Operative

Amazon
09.2019 - 12.2020

Customer Service Representative

Thrifty Car & Van Rental
04.2019 - 06.2020
Mohammed AwaisHmpo Call Handler