Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Larisa Kadar

Larisa Kadar

Wolverhampton,West Midlands

Summary

Professional with expertise in community engagement and relationship management, skilled in coordinating activities that drive collaboration. Strong interpersonal and leadership skills, with fluency in multiple languages enhancing communication and connection. Proficient in data entry, report writing, and data management, with advanced capabilities in Microsoft Teams and Word. Focused on leveraging organizational skills to improve operational efficiency and support impactful initiatives.

Experienced in customer service with focus on call handling. Can provide high-quality customer experience by resolving queries efficiently and professionally. Skills include excellent problem-solving, clear verbal communication, and calm disposition under pressure, essential for managing high call volumes.

Focused operator equipped to handle diverse call-focused duties to meet business needs. Prioritises critical tasks and coordinates workflow to optimise output. Excellent command of conflict resolution and problem-solving techniques.

Overview

7
7
years of professional experience
9
9
years of post-secondary education

Work history

Call handler

RAC
Walsall, WEST MIDLANDS
10.2023 - Current
  • Multi-tasked effectively whilst maintaining a professional demeanour at all times.
  • Improved efficiency with meticulous attention to detail in data entry tasks.
  • Managed high volume of calls daily for prompt service delivery.
  • Supported other departments with overflow calls during peak periods.
  • Exceeded targets consistently without compromising on quality of service provided to clients.
  • Maintained confidentiality and discretion with sensitive personal information of callers at all times.
  • Adapted quickly to changing procedures or protocols whilst maintaining high performance levels.
  • Served as first point of contact for callers seeking emergency support.

Team Leader

ELEVATE
London
11.2020 - 04.2022
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Prepared strategic planning to realise company vision.
  • Resolved employee relations issues and navigated disciplinary proceedings.
  • Implemented new working methods which improved overall efficiency of the team operations.
  • Coordinated daily tasks, ensuring smooth workflow within the team.
  • Improved customer satisfaction through close collaboration with the team.
  • Led project coordination, resulting in timely delivery.

Secretary Assistant

Augustin Transport LTD
Wolverhampton, West Midlands
04.2018 - 11.2020
  • Displayed strong customer service skills with professional telephone manner to resolve customer enquiries.
  • Maintained office files in both electronic and hard copies.
  • Maintained reception area in orderly manner to provide visitors with positive first impression of company.
  • Wrote reports and correspondence from dictation and handwritten notes.
  • Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
  • Responded to telephone enquiries from clients, vendors and members of public.

Education

Diploma of Higher Education - Science

Mihai Eminescu National College
Satu Mare, Satu Mare
09.2013 - 06.2017

NVQ Level 5 - Adult nursing

NURSING SCHOOL
ROMANIA
09.2017 - 06.2020

NVQ Level 5 - Health and Social Care

University of Bedfordshire
Luton
09.2020 - 07.2023

Skills

  • Community engagement
  • Relationship management
  • Active listening
  • Activity coordination
  • Data entry proficiency
  • Multitasking efficiency
  • Interpersonal skills
  • Leadership abilities
  • Fluency in multiple languages
  • Computer network navigation
  • Client assistance
  • Presentation skills
  • Microsoft Teams proficiency
  • Microsoft Word expertise
  • Data management
  • Mail sorting
  • Report writing

Languages

Romanian
Native language
English
Fluent
Hungarian
Elementary
Romanian
Native

Timeline

Call handler

RAC
10.2023 - Current

Team Leader

ELEVATE
11.2020 - 04.2022

NVQ Level 5 - Health and Social Care

University of Bedfordshire
09.2020 - 07.2023

Secretary Assistant

Augustin Transport LTD
04.2018 - 11.2020

NVQ Level 5 - Adult nursing

NURSING SCHOOL
09.2017 - 06.2020

Diploma of Higher Education - Science

Mihai Eminescu National College
09.2013 - 06.2017
Larisa Kadar