Rebecca Palmer

• Delivered a responsive, person-centred telecare service, supporting vulnerable individuals in both emergency and non-emergency situations
• Handled a high volume of inbound calls via the Answerlink platform, triaging medical alerts, falls, and welfare concerns to determine appropriate action
• Prioritised urgent cases, coordinating emergency responses by dispatching responders or escalating to emergency services when required
• Provided empathetic support to distressed callers, maintaining professionalism and reassurance in high-pressure situations
• Liaised with next of kin, keeping them informed of incidents and outcomes
• Managed a range of call types including fire alerts and scheme-based calls, ensuring timely and accurate resolution
• Completed detailed incident reports and follow-up documentation, contributing to multi-agency safeguarding processes (including FRS and LAS referrals)
• Delivered administrative support, including handling emails, processing referrals, and booking telecare installations
• Supported training and onboarding of new team members, working closely with management to monitor progress
• Collaborated with admin and finance teams to ensure accurate processing of new client information
• Provided out-of-hours support for Derby Homes, assessing repair requests, prioritising emergencies, logging jobs, and dispatching appropriate engineers or contractors
• Maintained strict confidentiality when handling sensitive personal information
• Consistently met and exceeded performance targets while maintaining high standards of service delivery
• Adapted quickly to changing procedures and maintained performance in a fast-paced environment

During this time I cared for my Children.

Care of Children during this time

Started as a part-time Shop Floor Assistant before progressing through internal training to become a qualified Pharmacy Dispenser.

• Completed healthcare and dispensing training to support customers with the safe purchase of medicines
• Accurately dispensed prescriptions for pharmacist checking, ensuring attention to detail and compliance with procedures
• Assisted customers with selecting appropriate over-the-counter medications, providing clear and responsible guidance
• Managed stock control, including ordering and organising medications
• Carried out a range of administrative duties to support the smooth running of the pharmacy
• Developed strong product knowledge across both retail and pharmacy services
• Delivered high standards of customer service in a fast-paced environmentManaged cash till accurately whilst handling transactions, minimising any financial discrepancies.
• Improved patient care by providing professional advice on medications.
• Managed stock levels effectively to prevent shortages or excesses.

• Collaborated with healthcare team for effective patient care delivery.
• Delivered excellent customer service by addressing concerns of patients' families.
• Organised recreational activities for improved social interaction amongst residents.
• Aid in mobility exercises which resulted in improved physical strength among elderly residents.
• Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
• Provided emotional support to patients, improving their mental wellbeing.
• Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
• Assisted in daily living activities for enhanced patient comfort.
• Encouraged independence among patients whilst assisting them with tasks.
• Administered medication to patients, ensuring proper health management.
• Respected privacy and dignity of each resident during provision of care services.
• Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
• Assisted in all aspects of personal care, retaining comfort and dignity.

Since leaving school, I have worked across a variety of care and support settings, gaining broad experience in both health and social care and general employment.

My care experience includes working with individuals with learning disabilities and older adults, providing person-centred support with daily living activities. This included personal care, assisting with medication, supporting general health and wellbeing, and accurately completing documentation. I also gained experience in managing challenging behaviour in a calm, respectful, and professional manner.

Alongside care roles, I have worked in catering, retail, and cleaning environments. These roles helped me develop strong teamwork skills, reliability, and the ability to work efficiently in fast-paced settings while maintaining high standards of service and hygiene.