Summary
Overview
Work history
Education
Skills
Languages
Timeline
Receptionist

Angelika Stefanska

London,England

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Versatile and hardworking Receptionist driven to improve productivity and customer relations with professional demeanour and attention to detail.

Overview

4
4
years of professional experience
7
7
years of post-secondary education

Work history

Receptionist

The Phoenix Hotel
London, England
01.2022 - 05.2023
  • Screened and verified visitor IDs, maintaining security of personnel and office environment.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Delivered front of house duties with warm and professional manner.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.

Receptionist Assistant

The Acquarius Hotel
London, England
04.2021 - 11.2021
  • Monitored office supplies inventory, promptly reordering low stock items to prevent workflow disruptions.
  • Enabled smooth running of operations, performing routine office support through tasks.
  • Maintained a warm and welcoming environment for employees and visitors by ensuring cleanliness of reception and lounge areas.

Bar Waitress

The Station House
London, England
02.2020 - 03.2021
  • Promptly communicated refill orders to bar staff, maintaining seamless workflow.
  • Maintained bar, FOH and cloakroom areas to ensure clean, safe environment for staff and customers.
  • Served beverages with efficiency and friendliness, ensuring guests satisfaction and offering advice on menu selections.
  • Warmly greeted over daily customers to establish and maintain excellent first impressions.

Accounting Assistant

Autotrade LTD
London, England
08.2019 - 11.2020
  • Organised budget documentation and tracked expenses to maintain tight business controls.
  • Maintained and improved company bookkeeping processes.
  • Prepared reports and projections based on financial data.
  • Answered member calls regarding accounts and made necessary adjustments and payments.

Waitress

Nando's
London, England
05.2019 - 09.2019
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.

Education

GCSEs -

Gumley House RC Convent School, FCJ
Isleworth
09.2012 - 06.2017

A-Levels - Art & Design and History of Art

St Dominic's Sixth Form College
Middlesex
09.2017 - 06.2019

Foundation Degree in Arts - Art & Design

West Herts College
Watford
09.2019 - 06.2020

Visual communication

Leeds Arts University
Leeds

Skills

  • Email management
  • Conflict resolution
  • Clean and neat
  • Inbox management
  • Strategic planning
  • Multitasking and prioritisation
  • Customer service
  • Organisation and efficiency
  • Fast typing speed
  • Document control
  • Organised and reliable
  • Flexible
  • Telephone skills
  • Professional and smart presentation

Languages

English
Native
Polish
Native
French
Advanced
Italian
Advanced

Timeline

Receptionist

The Phoenix Hotel
01.2022 - 05.2023

Receptionist Assistant

The Acquarius Hotel
04.2021 - 11.2021

Bar Waitress

The Station House
02.2020 - 03.2021

Foundation Degree in Arts - Art & Design

West Herts College
09.2019 - 06.2020

Accounting Assistant

Autotrade LTD
08.2019 - 11.2020

Waitress

Nando's
05.2019 - 09.2019

A-Levels - Art & Design and History of Art

St Dominic's Sixth Form College
09.2017 - 06.2019

GCSEs -

Gumley House RC Convent School, FCJ
09.2012 - 06.2017

Visual communication

Leeds Arts University

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Angelika Stefanska