Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic
Sherene Ditano

Sherene Ditano

Westcliff-on-Sea,Southend-on-Sea

Summary

Highly skilled administrative professional with extensive expertise in switchboard operation, record-keeping, and database administration. Microsoft Office with a strong focus on attention to detail and security awareness.


Proficient in email management, document control, and office supply management. Demonstrates exceptional multitasking and prioritisation abilities, ensuring efficient correspondence distribution and post management. Committed to maintaining high standards of punctuality and security understanding while managing incoming mail distribution and access control.


Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.


Outgoing and friendly Receptionist delivering excellent customer service and administration. Excels in calendar management and scheduling, data entry and database administration. Focused and dependable with outstanding client communication.


Personable Receptionist successful in leading front desk public relations. Organized and efficient while providing exceptional service to clients.


Outgoing and friendly Receptionist delivering customer service and administrative excellence in all facets of clerical support and public interaction. Excels in calendar management and scheduling, data entry and database administration.


Case administrator equipped to handle guest, staff and organisational needs. History maintaining professional reception desk and multitasking between different areas to manage daily demands. Clear, professional communicator always ready to help others.


Experienced Case Administrator with a proven record in effective, professional reception caseload management. Using outstanding communication, relationship-building and organisational skill to optimise customer experiences and ensure positive.


Highly-organised Case Administrator of 20 years, working meticulously and methodically for enhanced administrative support. Skilled in accurate, efficient caseload management, ensuring positive progress and outcomes through exceptional coordination and planning.


Hardworking Case Administrator with extensive experience in Probation Service settings, offering tireless attention to accuracy and quality standards for dependable administrative support. Optimising customer outcomes through astute caseload management, working tirelessly to achieve positive results in line with tight deadlines.


Knowledgeable and professional Receptionist skilled in administrative support and customer service objectives. Brings [Number] years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.


Professional and approachable with commitment to creating welcoming environment and delivering exceptional customer service. Skilled in communication and organisation, ensuring smooth operations and positive interactions.

Overview

33
33
years of professional experience
23
23
years of post-secondary education

Work History

Receptionist

National Probation Service
Southend-on-Sea, Essex
05.2006 - 11.2024
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Coordinated office supplies orders to keep necessary materials available at all times.
  • Assisted with administrative tasks, improving overall functionality of the office.
  • Directed visitors and clients to appropriate staff, ensuring efficient service delivery.

Caregiver

Husbands home care
Southend-on-Sea, Essex
01.2019 - 01.2021
  • Administered medication to patients, ensuring safety and health maintenance.
  • Assisted with daily living activities for improved quality of life.
  • Provided companionship by engaging in social and recreational activities.
  • Prepared nutritious meals for better patient wellbeing.
  • Conducted regular physical exercise sessions, promoting mobility and physical health.
  • Monitored vital signs regularly for early detection of health issues.
  • Accompanied patients to medical appointments, ensuring continuity of care.
  • Offered emotional support during difficult times, fostering resilience and positivity.
  • Ensured timely administration of prescribed drugs; resulted in improved patient health.
  • Prepared healthy meals daily; promoted good nutrition habits among patients.
  • Assisted clients with daily household cleaning, laundry and food preparation.
  • Completed housekeeping from hoovering to changing bed linen.
  • Assisted with daily meal prep, promoting nutritious options for optimal health and wellbeing.
  • Administered medications and treatments in line with medical instructions and best clinical practice.
  • Helped individuals manage daily activities of living due to age, illness or injury, or chronic condition.
  • Answered questions from clients, family members, and other carers.

Conveyancing Administrator

Marshya Conveyancing
KweKwe, Zimbabwe
02.1992 - 11.2002
  • Provided comprehensive secretarial support to the managing director, ensuring smooth daily operations within the executive suite.
  • Prepared detailed reports for streamlined decision-making processes using various software applications proficiently.
  • Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
  • Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
  • Improved record keeping system with attention to detail and thoroughness.
  • Answered inbound phone calls, resulting in excellent customer service provided to clients.
  • Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
  • Ensured timely communication with clients, resulting in improved customer satisfaction.
  • Assisted solicitors with complex cases for effective resolution.
  • Prepared necessary documentation to facilitate mortgage approvals.
  • Managed tight deadlines while maintaining compliance with all relevant regulations.
  • Gathered property information by liaising with estate agents, solicitors and local authorities.
  • Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
  • Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
  • Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
  • Streamlined office operations by implementing efficient administrative procedures.

Education

GCSEs - Maths Science History

Lord Malvern High School
Zimbabwe
01.1992 - 10.1997

Certificate of Higher Education - Secretarial Studies

Academy of Secretarial Studies
Zimbabwe

Certificate of Higher Education - MAPPA Delius Excel Prison Probation Database People Safe devices Case Administration Word Outlook

London Probation Service
United Kingdom
03.2002 - 11.2019

Skills

  • Microsoft Office
  • Switchboard operating
  • Record-keeping and bookkeeping
  • Email management
  • Meeting coordination
  • Health and safety procedures
  • Calendar management
  • SIMs
  • Outgoing mail management
  • Security awareness
  • Photocopier operation
  • Correspondence distribution
  • Attention to detail
  • Online triaging
  • Access control
  • Document control
  • Data input
  • Multi-line telephone skills
  • Telephone skills
  • Incoming mail distribution
  • Database administration
  • Security understanding
  • Office supply management
  • Punctual
  • Post management
  • Multitasking and prioritisation
  • Inbox management
  • Document preparation
  • Visitor screening
  • Document filing
  • Records maintenance
  • Switchboard operation
  • Office equipment operations
  • Customer and client relations
  • Case management
  • Conflict resolution
  • MS Office proficiency
  • Meal preparation
  • Warm companionship
  • Medication management
  • Health promotion and maintenance
  • Administering medication
  • Medication administration

Affiliations

  • Gardening. Music. Movies. Cooking. Cross words. Cleaning and baking. Walking.

References

References available upon request.

Timeline

Caregiver

Husbands home care
01.2019 - 01.2021

Receptionist

National Probation Service
05.2006 - 11.2024

Certificate of Higher Education - MAPPA Delius Excel Prison Probation Database People Safe devices Case Administration Word Outlook

London Probation Service
03.2002 - 11.2019

Conveyancing Administrator

Marshya Conveyancing
02.1992 - 11.2002

GCSEs - Maths Science History

Lord Malvern High School
01.1992 - 10.1997

Certificate of Higher Education - Secretarial Studies

Academy of Secretarial Studies
Sherene Ditano