Rashinie Ishara Kalu Hennadige

• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors a positive impression of the company.
• Answered and helped resolve enquiries from clients, vendors and general public.
• Collected and distributed incoming mail, employing strict confidentiality throughout.
• Answered telephone calls , compiling detailed notes and promptly forwarding as required.
• Screened and verified visitor IDs, maintaining security of personnel and office environment.
• Updated Salesforce records to improve data quality.
• Supported fire evacuations with clear communication and rigorous attendance checks.
• Reduced waiting times through effective time and resource management.
• Managed office inventory to ensure timely ordering and replenishment of low-level stock.
• Delivered front of house duties with warm and professional manner.
• Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
• Set up office spaces, equipment and support services for client and team meetings.
• Managed high volume of incoming calls from multi-line telephone system and documented messages.
• Received payments and updated balances.
• Handled office petty cash and maintained flawless records.
• Oversaw office supply orders and replenished stock for staff use.
• Kept reception area clean and organised to uphold professional office reputation.
• Wrote professional letters, memos and emails for internal and external business communication.
• Offered knowledgeable, friendly support to in-office guests.
• Updated with important office metrics and logged daily activities.
• Solved administrative and customer service issues with knowledgeable assistance and friendly support.
• Maintained reception area stock of important forms and brochures.
• Managed office calendar, set new appointments and assisted with arrangements.
• Tracked daily activities and important metrics with spreadsheets.

• I was working as a medical officer at the emergency treatment unit(ETU) of the rural hospital
• Updated and audited medical files to achieve accurate records.
• Administered financial management functions for medical billings and operational budgets.
• It is a secondary hospital situated in a remote area and I was involved in the triage of patients, initial emergency management, making decisions for inward management, discharging or transferred to a tertiary care hospital
• Improved patient outcomes and delivery of care by elevating clinical quality processes.
• Assessed and examined patients to effectively triage and plan treatments.
• Instead of that I am carrying out small surgical procedures, and normal vaginal delivery of uncomplicated mothers including emergency delivery, pediatric ward care, nutrition clinic for children, general pediatric clinic, and administration duty.
• Prescribed medicines and monitored stock levels.
• Applied continuous process improvement strategies to enhance case and clinical management.
• Prepared discharge summaries and linked up rehabilitation services.
• Collaborated with local authorities in safeguarding vulnerable patients.
• Assessed clinical care provisions to meet required safety standards.
• Actioned public health campaigns to educate patients on current issues.
• Collaborated with external providers to meet patient care continuity needs.

• After my internship, I worked as a resident medical officer at the surgical professorial unit and during that period I was involved in the primary care of patients, emergency treatment, triage, clinical decision-making for admission discharge or transfer for special care
• Defined current medical and administrative best practices, writing and updating policies and procedures.
• In addition to that I could carry out minor to intermediate type surgery, assist major open surgery and laparoscopic surgery HIPEC, and carry out clinic for patients
• It included general surgery, oncosurgery, neurosurgery, urosurgery and plastic surgery also
• I also participated in some administration duties and research.
• Improved patient outcomes and delivery of care by elevating clinical quality processes.
• Educated and mentored over 400 medical students, developing competent clinical teams.
• Maintained compliance with national requirements by tracking staff education and certifications.
• Updated and audited medical files to achieve accurate records.
• Created systems and controls to improve patient records management.
• Applied continuous process improvement strategies to enhance case and clinical management.
• Prescribed medicines and monitored stock levels.
• Prepared discharge summaries and linked up rehabilitation services.
• Devised plans to drive achievement of goals related to health, safety and employee relations.
• Assessed and examined patients to effectively triage and plan treatments.
• Led diverse teams in clinical care, new business development and patient relations.
• Worked with hospitals to conduct clinical trials, acquiring high-quality data on key areas of study.
• Completed ward rounds to evaluate quality of care delivery.
• Represented practice services at media interviews and public hearings.
• Attended health conventions to monitor product and service evolutions.
• Collaborated with external providers to meet patient care continuity needs.
• Improved resource availability through streamlined diagnostic services.
• Implemented clear quality standards to maintain first-class patient provisions.
• Led high-performing clinical and community support service teams.
• Evaluated performance reports to monitor practice progress.
• Managed daily service operations through strategic care planning.
• Evaluated resource and service use to maximise department productivity.

• Orthopedic surgery, Eye surgery, oncosurgery, plastic surgery, and neurosurgery and involved in triage, primary care, and emergency management, carried out small surgical procedures, assisted in open major surgery including general surgery, oncosurgery, plastic surgery, urosurgery, and colorectal surgery and assist in laparoscopic surgery and HYPEC also
• Educated patients on treatment options for various illnesses, collaborating with specialists to provide thorough education.
• Maintained confidentiality and impartiality in all patient interactions to maintain data protection.
• Recorded clear and concise consultation notes upto standards.
• Reported significant events and clinical governance matters to for appropriate resolution.
• Performed physical exams on patients, continuously communicating patient needs and comfort levels.
• Committed to ongoing CPD, growing expertise in new clinical developments and requirements of the wider workforce.
• Prescribed and thoroughly explained medications and treatments to patients to maintain patient involvement in health care plans.
• Responded to patients' concerns by referring to their medical history and performing diagnoses, investigations, treatments and referrals as appropriate.
• Maintained awareness of industry innovations by regularly discussing product development with pharmaceutical representatives.
• Provided outstanding patient care through considered consultations, telephone triage, medication reviews, and clinical administration.
• Worked in a medical professorial unit and was involved in the active management of patients which consisted of general medicine, rheumatology, cardiology, dermatology, neurology, endocrinology, oncology patients
• Trained medical students in their final year and preclinical year
• Participated in multidisciplinary team meetings for patient management, morbidity and mortality review, and research.
• Proactively screened patients for disease risk factors and early signs of illness.
• Utilised expert time management skills to ensure appointments ran on time, minimizin patient delays .
• Performed biopsies to determine cancers.
• Collaborated with nurses to triage and prioritise patients in high-pressure situations, making rapid and effective decisions.
• Performed history taking and examinations to diagnose patient health issues.
• Maintained a patient-centred approach through continued compassionate care and adherence to best medical practices.
• Presented findings from external diagnostic tests and to patients, communicating results clearly and answering questions with compassion.
• Promoted public health education
• Kept detailed records of medical conditions and histories, providing exceptional and individualized care.
• Created and maintained partnerships with other practices.
• Designed individualized plans with patients for [Type] illnesses, working closely with insurance companies, specialists, and care providers for the best treatments.
• Advised patients on post-treatment care options, at-home plans, and effective rehabilitation.
• Performed administrative tasks such as signing repeat prescriptions, death certificates, and fitness for work statements.
• Performed pediatric, adolescent, older adult, and geriatric health examinations
• Integrated automated technology to move to computer-generated prescriptions.
• Treated 100+ patients per day.
• Consulted with patients about special needs, cares and concerns throughout treatments.
• Assisted patients with medication management, providing detailed information on contraindications to ensure patient health and safety.
• Provided allied health and specialist referrals as part of cohesive care plans for patients, enhancing health and wellbeing.
• Monitored vital signs during treatments and adapted plans on-the-fly, maintaining patient comfort.
• Administered treatments to 60+ daily patients with accuracy and compassionate care.

• Attended registering and monitoring of covid patients .
• Collaborated with local authorities in safeguarding vulnerable patients.

• I worked as a voluntary medical officer of the covid home base care system .It was project that carried out by Ministry of health Srilanka to managed patient with covid 19 infection with mild symptoms at home basely and direct patient withn significant symptoms and high risk patient to tertiary care centers
• I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying.

• participated in research based on lymphatic filariasis
• academic part of the department for medical students
• clinical management of patients with parasitic diseases.
• Lab sample preparation and diagnosis
• Taught online classes to large groups, prepared and uploaded learning materials, and assessed students' work.
• Prepared and delivered lectures on diverse topics related to parasitology.
• Facilitated workshops, tutorials and seminars with opportunities to stimulate students' critical thinking and analysis.
• Helped students explore concepts through challenging assignments and stimulating class discussions.
• Coordinated laboratory experiments for students to test in-class theories.
• Tutored students struggling with material, improving understanding and academic performance.

• temporary bank assistant
• Recommended bank products and services to current and prospective customers.
• Explained bank services, financial products and applicable fees to customers.
• Identified and mitigated potential fraud and transaction risks.
• Processed customer transactions, including loan payments, safe deposit boxes and cheque-cashing.
• Organised and stocked teller areas to maintain readiness for daily customer flows.
• Properly processed deposits, withdrawals and payments for average of 500 customers daily.
• Documented account actions with customer and banking information and collected required documentation to attach to transactions.
• Performed general teller duties, including handling cash, balancing cash drawers, performing loan payments, issuing cards and checking account information.
• Identified and reported suspicious behaviour to security personnel as appropriate.
• Responded and assisted customers with account inquiries and updates.
• Prepared official cheques as requested.
• Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and cash point operations.
• Observed correct procedures regarding financial and customer information to prevent breaches and data misuse.
• Solved customer issues and disputes using accurate banking information and policies, maintaining loyalty and satisfaction.
• Balanced daily cash deposits and vault inventory with 100% accuracy rate.
• Completed end-of-day till reconciliations and paperwork.
• Organised transfers to move money between customer accounts, between customers, and between businesses.
• Reconciled accounts and cash drawers for discrepancy-free recordkeeping.
• Helped customers complete credit card and general bill payments in-person or via online banking system.
• Assisted customers with questions about products, services and terms.
• Adjusted client accounts with credits or debits matching current needs.
• Followed up with customers to build long-lasting relationships and boost business opportunities.
• Took care to verify transactions and maintain security protocols, protecting institution from avoidable losses.
• Processed cash deposits and withdrawals for customers.
• Directed customers to necessary personnel for specific questions or advanced service requests.
• Conducted post-office-related business to sell stamps, accept payments, and prepare money transfers.
• Suggested additional products and services matching customer needs.
• Accepted payments on bank loans and updated accounts with changing balances.
• Issued certified cheques to serve customer needs.
• Inspected cheques and money orders to identify fraud markers.
• Educated customers about remote banking tools to improve customer service and reduce burden on in-person team.

I studied anatomy, physiology and biochemistry in 1st two years and passed 2nd MBBS exam with second class upper division. Then I studied microbiology and parasitology for one year and passed 3rd MBBS part I exam with distinction for parasitology. For my 3rd MBBS part II exam, I studied pharmacology, pathology, forensic medicine and community medicine and passed with second lower class. Then I studied medicine, surgery, psychiatry, pediatrics and genecology and obstetrics for my final MBBS and pass with second class houners.

I studied Physics,Biology,Chemistry,General English and General Information Technology for my A/L and pass with 4A'S for 4 subjects and C pass for English.