Summary
Overview
Work history
Education
Skills
Timeline
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Andrew McLeod

Rosewell,EH24 9EN

Summary

Hard working and dedicated professional with knowledge of allergen standards and up-selling practices, demonstrating exceptional professionalism and proficiency in drink serving techniques. Committed to enhancing customer satisfaction through strategic up-selling and meeting high standards. Aspires to leverage skills in a dynamic environment that values quality service and continuous improvement.

Overview

2
2
years of professional experience
1
1
year of post-secondary education

Work history

Front of house team member

Original Rosslyn Inn
Roslin, Midlothian
2025.03 - Current

A few skills from my time at The Original Rosslyn Inn.

  • Maintained high standards of customer service during peak times.
  • Became a part of "development team" learning different skills such as cleaning beer lines and opening and closing building which was conducted by management.
  • Followed regulations surrounding the sale of alcohol.
  • Checked identification of customers to ensure legal drinking age compliance.

Shadowing with Hibernian FC Women Media team

Hibernian FC
Edinburgh
2024.04 - 2024.04
  • Attending the Hibernian FC ladies game against Glasgow City.
  • I learned the ins and outs of keeping social media accounts up to date to provide fans with live updates. (Facebook, Instagram and X).
  • Observed the full-time interviews with players. Shadowed the report writer whilst they did the full match report.

Education

Lasswade High School
Midlothian

Higher National Units - Digital Journalism

Edinburgh College
2024.08 - 2025.05

Skills

  • Knowledge of allergen standards
  • Up-Selling practices
  • Professionalism
  • Drink serving techniques

Timeline

Front of house team member

Original Rosslyn Inn
2025.03 - Current

Higher National Units - Digital Journalism

Edinburgh College
2024.08 - 2025.05

Shadowing with Hibernian FC Women Media team

Hibernian FC
2024.04 - 2024.04

Lasswade High School
Andrew McLeod