Andrew Bromell
Basingstoke,Hampshire
Summary
A results-driven professional with expertise in customer service, staff motivation, team leadership, and performance metrics. Demonstrates exceptional decision-making precision and service excellence, ensuring optimal customer satisfaction. Proficient in mentoring and coaching teams. Skilled in contractual understanding and fostering a collaborative work environment to achieve organisational goals. Committed to driving success through team work, positivity and determination.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work history
Team Manager
Marks & Spencer
Banstead, Surrey
2016.10 - Current
- Coordinated hiring and recruitment.
- Implemented staff rota schedules to ensure adequate coverage during peak times.
- Managed employee grievances effectively, promoting a harmonious and supportive work environment.
- Boosted morale by recognising and rewarding exceptional work.
- Cultivated strong rapport with team members, enhancing collaboration and teamwork within the workplace.
- Facilitated weekly meetings to discuss progress on deadlines, objectives and concerns.
- Prioritised workload effectively, resulting in timely completion of tasks.
- Ensured adherence to company policies, resulting in fewer discrepancies and conflicts.
- Maintained up-to-date knowledge of store trends, enabling informed decision-making processes.
Customer Assistant
Sainsbury's
Basingstoke, Hampshire
2014.01 - 2016.04
- Boosted sales through effective suggestive selling techniques.
- Improved customer relations by promptly addressing queries and concerns.
- Collaborated with team members to ensure smooth store operations.
- Maintained clean, organised workspace to enhance checkout area efficiency.
Education
NVQ Level 2 - General Studies and Sport
Queen Mary's College
Basingstoke, Hampshire 2012.09 - 2014.09
GCSEs - English
Robert May's School
Odiham, Hampshire 2007.09 - 2012.07
Skills
- Staff motivation
- Team Leadership
- Contractual understanding
- Leadership excellence
- Decision making precision
- Staff performance evaluation
- Performance metrics
- Staff motivation
- Knowledge of HR policies
- Contractual understanding
- Mentoring and coaching
- IT systems knowledge
Affiliations
- Gaming, Travelling, Eating Out, Golf, Football
Timeline
Team Manager
Marks & Spencer
2016.10 - Current
Customer Assistant
Sainsbury's
2014.01 - 2016.04
NVQ Level 2 - General Studies and Sport
Queen Mary's College
2012.09 - 2014.09
GCSEs - English
Robert May's School
2007.09 - 2012.07