Amy Mcgreevy
Belfast,Belfast
Summary
I am a dynamic professional with a strong foundation in customer service and hospitality, adept at fast-paced work environments. I demonstrate leadership potential and excel in peer collaboration and team dynamics. I am skilled in training and development, complaint resolution, and POS system operation, with a focus on enhancing customer satisfaction. I am committed to leveraging skills for career growth within the service industry.
I'm enthusiastic in offering first-class service skills and building customer relationships through genuine conversations and efficient order-taking. I can also achieve company goals with a friendly and knowledgeable approach.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work history
Crew member
McDonald's
Belfast, Antrim and Newtownabbey
05.2021 - Current
- Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
- Facilitated smooth flow of customers by effectively managing queues during rush hours.
- Collaborated with team members to maintain friendly work environment promoting productivity.
- Offered menu recommendations based on customer preferences improving their dining experience.
- Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
- Resolved customer complaints quickly, restoring trust in service quality.
- Operated cash registers accurately, ensuring proper handling of transactions.
- Handled high-pressure situations calmly providing solutions promptly.
- Assisted in staff training to enhance teamwork and improve service delivery.
- Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
- Delivered consistent high-quality service contributing to the positive reputation of the establishment.
- Attended to customers with friendly and accurate service.
- Acted as team player by helping colleagues finish their tasks.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Flexibly took on various roles to support workflow.
Education
A-Levels -
St.Genevieve's high school
Belfast 08.2014 - 05.2021
Skills
- Leadership potential
- Fast-Paced work adaptability
- Peer collaboration
- Team player
- Customer Service
- Training and Development
- Complaint resolution
- POS system operation
- Hospitality and customer service
Accomplishments
- Received Crew Member of the Week
- Received Crew Member of the Quarter
- Received Crew Member of the Year
Timeline
Crew member
McDonald's
05.2021 - Current
A-Levels -
St.Genevieve's high school
08.2014 - 05.2021