Arati Thakur
Birmingham,United Kingdom
Summary
Experienced housekeeping management professional bringing expertise in budget administration, inventory controls, and schedule management. 7-year record of success in hospitality operations. Deadline-driven, focused on turning over rooms in an efficient, cost-effective manner.
Overview
11
11
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work history
Crew Member
McDonald’s
Birmingham
2024.11 - 2025.09
- Deliver excellent customer service in a fast-paced environment.
- Handle food preparation, order accuracy, and hygiene standards.
- Work as part of a team to meet service targets and maintain quality.
- Assist with stock rotation and maintaining a clean, safe workspace.
Room attendant
Ibis Birmingham New Street Station
Birmingham
2024.09 - 2025.04
- Cleaned and sanitized guest rooms, bathrooms, and common areas to hotel standards.
- Replenished guest amenities and restocked housekeeping supplies.
- Reported maintenance issues and safety hazards promptly.
- Assisted guests with requests to enhance their stay experience.
Administrative Assistant
Himalaya Healthcare & Recruitments Ltd
Birmingham
2023.04 - 2024.08
- Supported day-to-day administrative operations, including data entry and record-keeping.
- Handled customer queries and provided front-office support.
- Assisted with scheduling, documentation, and recruitment processes.
Housekeeping Supervisor
Hotel Manaki
Janakpur
2017.08 - 2022.01
- Supervised housekeeping staff to ensure rooms met hotel cleanliness and presentation standards.
- Conducted inspections and implemented quality control procedures.
- Trained and mentored team members to improve performance and efficiency.
- Coordinated with front desk and maintenance teams for smooth daily operations.
- Handled guest complaints, ensuring quick and effective resolutions.
Team Leader
Annapurna Hotel & Guest House
Janakpur
2014.04 - 2017.06
- Oversaw hotel operations including housekeeping and front desk management.
- Supervised and supported team members to deliver quality guest service.
- Managed guest check-ins/check-outs and addressed service-related concerns.
- Trained new staff on hotel procedures, safety, and customer service.
Education
Bachelor’s Degree - Hotel Management
Pokhara University
Master Degree - Public Health
Birmingham City University
Birmingham 2022.01 - 2023.03
Skills
- Complaint Handling & Conflict Resolution
- Organizational & Time Management Skills
- Housekeeping Operations & Standards
- Front-of-House & Customer Service
- Team Leadership & Training
- Health & Safety Compliance
- Flexible & Adaptable
- Leadership potential
Certification
- Health & Safety in Hospitality, Florence Academy, 02/01/25
- Housekeeping Management, Reed, 02/01/25
References
References available upon request.
Timeline
Crew Member
McDonald’s
2024.11 - 2025.09
Room attendant
Ibis Birmingham New Street Station
2024.09 - 2025.04
Administrative Assistant
Himalaya Healthcare & Recruitments Ltd
2023.04 - 2024.08
Master Degree - Public Health
Birmingham City University
2022.01 - 2023.03
Housekeeping Supervisor
Hotel Manaki
2017.08 - 2022.01
Team Leader
Annapurna Hotel & Guest House
2014.04 - 2017.06
Bachelor’s Degree - Hotel Management
Pokhara University