Summary
Overview
Work history
Education
Skills
Timeline
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Amy Lumb

Lancaster,Lancashire

Summary

I am a dedicated professional with extensive experience in customer service and hospitality, demonstrating excellent customer service skills and a professional demeanour. Skilled in handling dietary restrictions, remaining calm under pressure, and solving problems efficiently. Proficient in cash handling, barista training, order taking, and waiting tables, with a strong ability to work well in a team. Committed to delivering exceptional service and seeking opportunities to further enhance expertise in the hospitality industry.

Overview

6
6
years of professional experience
6
6
years of post-secondary education

Work history

Hospitality Team Member

Bay View Garden Centre & Restaurant
Bolton le Sands, Lancashire
08.2021 - Current
  • Served meals professionally, enhancing overall dining experience.
  • Facilitated payments smoothly for quick customer checkout.
  • Assisted colleagues during peak hours for smooth operations.
  • Adhered to health and safety regulations, ensuring a safe environment for guests.
  • Handled complaints in a professional manner to maintain brand reputation.
  • Ensured cleanliness of dining area for a pleasant dining experience.
  • Took orders accurately reducing errors in meal preparation.

Café Worker

Pickles Sandwich Shop
Morecambe, Lancashire
08.2019 - 08.2021
  • Rotated perishable products regularly, avoiding wastage due to spoilage.
  • Stocked display cases with fresh bakery items, enticing customers to make purchases.
  • Prepared fresh pastries and sandwiches daily for a variety of offerings.
  • Handled cash transactions accurately, minimising discrepancies at the end of shift.
  • Prepared hot and cold beverages for customers' satisfaction.
  • Assisted in training new staff members, helping them acclimatise quickly to job demands.
  • Dealt with customer queries and complaints, ensuring high level of customer satisfaction.

Education

GCSEs -

Carnforth High School
Carnforth, Lancashire
09.2012 - 07.2017

NVQ Level 2 - Bakery

Kendal College
Kendal
09.2017 - 07.2018

NVQ Level 2 - Early Years Practitioner

Lancaster & Morecambe College
Lancaster, Lancashire
09.2018 - 07.2019

Skills

  • Good Knowledge of Dietary Restrictions
  • Calm under pressure
  • Problem-solving
  • Cash Handling Experience
  • Barista Trained
  • Excellent Customer Service Skills
  • Order Taking
  • Work Well in a Team
  • Waiting Tables
  • Professional Demeanour

Timeline

Hospitality Team Member

Bay View Garden Centre & Restaurant
08.2021 - Current

Café Worker

Pickles Sandwich Shop
08.2019 - 08.2021

NVQ Level 2 - Early Years Practitioner

Lancaster & Morecambe College
09.2018 - 07.2019

NVQ Level 2 - Bakery

Kendal College
09.2017 - 07.2018

GCSEs -

Carnforth High School
09.2012 - 07.2017

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Amy Lumb