Rapheal Dibie
Manchester,Greater Manchester
Summary
Dynamic professional with expertise in point of sale operation, committed to delivering customer service excellence. Demonstrates proficiency in multitasking and salesmanship, employing effective upselling strategies while adhering to health and safety regulations. Skilled in team motivation, leadership, and conflict resolution, aiming to leverage these competencies towards achieving organisational goals.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Hospitality team member
HCS
Sheffield, South Yorkshire
2022.03 - 2025.04
- Upheld health and safety regulations throughout the premises.
- Checked-in guests promptly and professionally.
- Enhanced customer satisfaction by providing exceptional service.
- Managed over 2000+ customers.
- Created a warm, friendly atmosphere through positive guest interactions.
- Ensured optimal guest satisfaction through attention to dietary preferences and allergy information.
Supervisor/Team Member
Joblink/Festival Republic
Leeds , West Yorkshire
2023.08 - 2024.08
- Checked and validated tickets upon guest arrival to prevent unauthorised access.
- Handled guest complaints and queries, improving overall satisfaction.
- Handled over 500+ tickets daily
- Followed company policies strictly whilst handling sensitive information.
- Supervised activities of workers and enforced safety regulations.
- Logged daily activities and notable incidents during production shifts.
Team member
Next Retail
Sheffield, South Yorkshire
2023.11 - 2024.04
- Displayed teamwork skills to improve overall productivity.
- Collaborated closely with management on promotion strategies, boosting store visibility.
- Handled difficult customers, resulting in conflict resolution.
- Delivered orders promptly, ensuring high levels of customer satisfaction.
- Mastered use of company's POS system for efficient checkouts.
Education
A-Levels - Business
Longley Park Sixth Form
Sheffield 2021.09 - 2024.05
GCSEs - including English and English Lit - 6 GCSEs
King Edward VII School
Sheffield 2018.10 - 2021.06
Skills
- Point of sale operation
- Knowledge of dietary restrictions
- Multitasking proficiency
- Salesmanship
- Upselling strategies
- Health and Safety regulations
- Customer services excellence
- Team motivation
- Leadership
- Conflict Resolution
Timeline
Team member
Next Retail
2023.11 - 2024.04
Supervisor/Team Member
Joblink/Festival Republic
2023.08 - 2024.08
Hospitality team member
HCS
2022.03 - 2025.04
A-Levels - Business
Longley Park Sixth Form
2021.09 - 2024.05
GCSEs - including English and English Lit - 6 GCSEs
King Edward VII School
2018.10 - 2021.06