Summary
Overview
Work history
Education
Skills
Timeline
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Rapheal Dibie

Manchester,Greater Manchester

Summary

Dynamic professional with expertise in point of sale operation, committed to delivering customer service excellence. Demonstrates proficiency in multitasking and salesmanship, employing effective upselling strategies while adhering to health and safety regulations. Skilled in team motivation, leadership, and conflict resolution, aiming to leverage these competencies towards achieving organisational goals.


Overview

3
3
years of professional experience
5
5
years of post-secondary education

Work history

Hospitality team member

HCS
Sheffield, South Yorkshire
03.2022 - 04.2025
  • Upheld health and safety regulations throughout the premises.
  • Checked-in guests promptly and professionally.
  • Enhanced customer satisfaction by providing exceptional service.
  • Managed over 2000+ customers.
  • Created a warm, friendly atmosphere through positive guest interactions.
  • Ensured optimal guest satisfaction through attention to dietary preferences and allergy information.

Supervisor/Team Member

Joblink/Festival Republic
Leeds , West Yorkshire
08.2023 - 08.2024
  • Checked and validated tickets upon guest arrival to prevent unauthorised access.
  • Handled guest complaints and queries, improving overall satisfaction.
  • Handled over 500+ tickets daily
  • Followed company policies strictly whilst handling sensitive information.
  • Supervised activities of workers and enforced safety regulations.
  • Logged daily activities and notable incidents during production shifts.

Team member

Next Retail
Sheffield, South Yorkshire
11.2023 - 04.2024
  • Displayed teamwork skills to improve overall productivity.
  • Collaborated closely with management on promotion strategies, boosting store visibility.
  • Handled difficult customers, resulting in conflict resolution.
  • Delivered orders promptly, ensuring high levels of customer satisfaction.
  • Mastered use of company's POS system for efficient checkouts.

Education

A-Levels - Business

Longley Park Sixth Form
Sheffield
09.2021 - 05.2024

GCSEs - including English and English Lit - 6 GCSEs

King Edward VII School
Sheffield
10.2018 - 06.2021

Skills

  • Point of sale operation
  • Knowledge of dietary restrictions
  • Multitasking proficiency
  • Salesmanship
  • Upselling strategies
  • Health and Safety regulations
  • Customer services excellence
  • Team motivation
  • Leadership
  • Conflict Resolution


Timeline

Team member

Next Retail
11.2023 - 04.2024

Supervisor/Team Member

Joblink/Festival Republic
08.2023 - 08.2024

Hospitality team member

HCS
03.2022 - 04.2025

A-Levels - Business

Longley Park Sixth Form
09.2021 - 05.2024

GCSEs - including English and English Lit - 6 GCSEs

King Edward VII School
10.2018 - 06.2021

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Rapheal Dibie