Amelia Callaghan
Pontypridd,Rhondda Cynon Taf
Summary
Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced environment. High-volume dining, customer service and cash-handling background.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
Work history
Front of House Team Member
Nando's
Talbot Green, Rhondda Cynon Taf
2023.10 - Current
- Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Managed customer-related issues following company policies and procedures.
Commercial Cleaner
Pegasus Maintenance Ltd.
Llanederyn, Cardiff
2022.05 - 2023.09
- Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for a high quality finish.
- Dusted countertops, ceilings and furniture to create a habitable environment.
Crew Member
McDonald's
Talbot Green, Rhondda Cynon Taf
2022.11 - 2023.01
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Prepared food and beverages within target timeframes.
- Operated cash register to take payments and process orders.
Education
A-Levels - English Literature, Law, Psychology
Coleg y Cymoedd
Nantgarw 2023.09 -
AS Levels - English Literature, Law, Psychology
Bryn Celynnog Comprehensive School
Beddau, Rhondda Cynon Taf 2022.09 - 2023.05
GCSEs - 13 Subjects, 10A*s, 3As
Ysgol Gartholwg
Church Village, Rhondda Cynon Taf 2017.09 - 2022.08
Skills
- Food safety and hygiene
- Time and stress management
- Customer experience
- Complaint handling
- Proficient with Microsoft applications
Languages
Welsh
Fluent
English
Native
Timeline
Front of House Team Member
Nando's
2023.10 - Current
A-Levels - English Literature, Law, Psychology
Coleg y Cymoedd
2023.09 -
Crew Member
McDonald's
2022.11 - 2023.01
AS Levels - English Literature, Law, Psychology
Bryn Celynnog Comprehensive School
2022.09 - 2023.05
Commercial Cleaner
Pegasus Maintenance Ltd.
2022.05 - 2023.09
GCSEs - 13 Subjects, 10A*s, 3As
Ysgol Gartholwg
2017.09 - 2022.08