Amber Jo Ali Hardy
london,GB
Summary
Dedicated professional with a strong foundation in customer service principles and a proven track record of delivering excellent customer service. Proficient in customer service software, demonstrating a patient and effective approach to resolving client issues. Committed to enhancing customer satisfaction and seeking opportunities to further develop skills in a dynamic environment with a proven ability to communicate effectively, resolve customer issues quickly, and create positive customer experiences. I am confident handling high-pressure situations, listening to customer needs, and providing solutions that maintain customer satisfaction and loyalty.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work history
Customer service expert
Decathlon UK
London, England
2015.06 - Current
- Carrying out managerial roles
- Developed strong relationships with clients through exceptional interpersonal skills.
- Prioritised tasks effectively under pressure, maintaining a consistent level of excellent service even during peak hours.
- Managed difficult situations with tact, ensuring contented customers.
- Ensured quick resolution of customer complaints, fostering loyalty.
- Managed customer enquiries and suggestions via email, call and online tools.
- Collaborated cross-departmentally on key projects aimed at enhancing user experience across all touchpoints.
- Resolved complex issues with active listening and empathetic communication strategies,.
Patisserie salesperson
Patisserie Valerie
Birmingham, England
2013.01 - 2015.05
- Implemented promotional strategies throughout the year, driving sales growth.
- Collaborated with chefs on new product development, resulting in unique offerings.
- Helped in creating seasonal displays, attracting more footfall during festive periods.
- Offered samples of new creations, increasing product awareness amongst customers.
Education
Bachelor of Science - Sports management
University College Birmingham
Birmingham 2014.09 - 2017.06
Higher National Diploma - sports studies
Richmond upon Thames College
Twickenham 2012.09 - 2014.06
GCSEs -
southfields community college
LondonSkills
- Customer service principles
- Excellent customer service attitude
- Customer service software proficiency
- Patient customer service approach
Affiliations
- gym
- socializing
Timeline
Customer service expert
Decathlon UK
2015.06 - Current
Bachelor of Science - Sports management
University College Birmingham
2014.09 - 2017.06
Patisserie salesperson
Patisserie Valerie
2013.01 - 2015.05
Higher National Diploma - sports studies
Richmond upon Thames College
2012.09 - 2014.06
GCSEs -
southfields community college