ADEDOTUN AROGUNDADE
London
Summary
Results-driven Operations and Administrative professional with strong experience in compliance review, case management, customer service delivery, and stakeholder communication within government-backed services. Currently working as a Universal Credit Claim Reviewer supporting the Department for Work and Pensions (DWP), managing high-volume case reviews with a strong focus on accuracy, compliance, and operational efficiency. Highly skilled in reviewing complex documentation, resolving discrepancies, maintaining confidentiality, meeting strict performance targets, and supporting smooth day-to-day business operations. Seeking opportunities in Operations, Project Support, PMO, HR Administration, or Business Support roles within a corporate environment.
Overview
5
5
years of professional experience
Work History
Customer Service Expert / Universal Credit Claim Reviewer
Teleperformance
09.2024 - Current
- Reviewed and verified high-volume Universal Credit applications, ensuring compliance with DWP policy and regulatory requirements
- Assess claimant eligibility through detailed analysis of evidence and supporting documentation
- Investigated discrepancies, fraud risks, and application errors, enhancing accuracy of decision-making
- Communicate with claimants and stakeholders professionally while meeting strict deadlines and KPIs
- Maintained accurate case notes and documentation, facilitating effective reporting across internal systems
- DWP
Sports Coach
Premier Education
London
02.2022 - 09.2024
- Delivered structured coaching sessions to enhance athlete development and build confidence
- Coordinated schedules and group sessions while planning activities to maximise participation
- Maintained safeguarding and health and safety standards to ensure a secure training environment
Hospitality Staff
Delaware North
London
01.2021 - 12.2022
- Provided exceptional customer service in fast-paced environments to enhance guest satisfaction
- Proactively addressed customer requests, ensuring consistent service quality and positive experiences
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
Education
GCSEs including Maths and English -
Ark All Saints Academy
London01-2021
Diploma of Higher Education - Exercise Science
Pro direct football college
London, ENG01-2022
Skills
- Compliance & Policy Review
- Case Management
- Documentation & Reporting
- Data Accuracy & Confidentiality
- Process Improvement
- Operations Administration
- Project Support
- Scheduling & Coordination
- Stakeholder Communication
- Customer engagement
- Customer Service Excellence
- Risk Awareness
Custom Section
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams
- Microsoft Office Suite
- CRM Systems
- Internal Case Management Systems
Timeline
Customer Service Expert / Universal Credit Claim Reviewer
Teleperformance
09.2024 - Current
Sports Coach
Premier Education
02.2022 - 09.2024
Hospitality Staff
Delaware North
01.2021 - 12.2022
GCSEs including Maths and English -
Ark All Saints Academy
Diploma of Higher Education - Exercise Science
Pro direct football college