Tychique Lukuni

Main duties

• Take and advise on rent/service charge payments and payment plans.
• Kept client and company files safely stored on CRM system to comply with confidentiality laws and regulations.
• Stay up-to-date with housing laws and best practise.
• Liaising with multiple departments to complete customer needs.

• Main duties for a Supervisor:

• Ensured that personnel roles, responsibilities, and business standards were clearly understood and followed.
• Encouraged open communication and cooperation to foster a collaborative work environment.
• Provided new staff members with on-the-job training and coaching, facilitating seamless integration into the team.
• Played a critical part in event planning, coordination, and execution for huge groups of consumers, typically numbering in the thousands.

• Main duties:
• Demonstrated a strong commitment to customer service by offering comprehensive guidance and pertinent information to patrons regarding any changes or updates, fostering a sense of trust and satisfaction.
• Demonstrated a caring and inclusive approach by offering invaluable assistance to wheelchair users, assisting them in embarking and disembarking from trains with the utmost care and sensitivity.
• Showed dedication to accessibility and inclusivity by providing unwavering support to visually impaired customers, effectively addressing their unique needs and enhancing their overall travel experience.