Divya Suresh Babu
London
Summary
I am an experienced professional with a proven track record in retail compliance, brand auditing, digital marketing strategy, and corporate finance relationship management. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Expert
ZARA
12.2023 - Current
- Managed high-stress situations with professionalism, maintaining composure while providing exceptional service under pressure.
- Established rapport with customers by actively listening to their needs and addressing concerns empathetically and effectively.
- Worked closely with management to establish performance goals aligned with organizational objectives; regularly monitored progress toward these benchmarks.
Merchandiser Accreditation
RESOURCE EXPERIENCE LTD FIELD MARKETING
11.2022 - 11.2023
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Digital Marketing Intern
MIDDLESEX UNIVERSITY
02.2023 - 04.2023
- Elevated awareness and response rates for the annual graduate outcome survey, targeting students from their final year through 15 months post-graduation
- Devised dynamic digital marketing strategies, with a special emphasis on LinkedIn, to captivate and engage final-year students and recent graduates
- Crafted an 18-month roadmap for cohesive multichannel communication, ensuring consistency and clarity across platforms.
Team Lead – Operations Manager
AMAZON
09.2019 - 02.2022
- Directed and oversaw shift teams, developing and implementing a comprehensive operations strategy to ensure seamless inbound and outbound operations and maintaining high operational standards.
- Engaged in proactive strategic planning, performance appraisals, and addressed staffing needs while swiftly resolving operational challenges
- Ensured exemplary safety standards, optimized shift performance, and delivered an unparalleled customer experience
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Relationship Manager – Corporate Finance Operations
YES BANK LTD
04.2018 - 08.2019
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Spearheaded relationship management initiatives within key corporate finance sectors, including Hospitality, Health, and Education, fostering lasting partnerships and ensuring client satisfaction.
- Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
Territory Sales Manager – Corporate Sales
VODAFONE IDEA LTD
06.2016 - 03.2018
- Established strong relationships with key clients, boosting customer retention rates.
- Achieved incremental revenue growth through strategic customer acquisition, effectively expanding the company's market share.
- Conceptualized and executed innovative brand promotion marketing strategies and product schemes, elevating product visibility and market presence
- Seamlessly collaborated with HR, Finance, Marketing, and Legal departments, ensuring alignment in corporate sales strategies and goals
- Played a pivotal role in hiring processes, and was instrumental in the comprehensive training and development of new team members.
Education
MSc. Digital Marketing -
MIDDLESEX UNIVERSITY
London, England12.2023
Masters in Business Administration -
AMRITA SCHOOL OF BUSINESS
01.2016
Bachelors in Commerce -
AMRITA SCHOOL OF ARTS AND SCIENCES
01.2014
Skills
- Team Management
- Marketing Strategic Planning
- Project Management
- Merchandising
- Sales Management
- Leadership Skills
- Customer Service Management
- Operations Management
Projects
Dissertation, AI-driven personalisation in retail: Transforming the 4ps for enhanced customer experience. Industrial visit, Digital Marketing Consultation, Newcastle Industries.
References
Available upon request
Certification
1. Google Analytics 4 (GA4) Essential training.
2. Learning HubSpot
3. Social media marketing: Strategy and Optimizations
4. Marketing tools: Social media
Timeline
Customer Service Expert
ZARA
12.2023 - Current
Digital Marketing Intern
MIDDLESEX UNIVERSITY
02.2023 - 04.2023
Merchandiser Accreditation
RESOURCE EXPERIENCE LTD FIELD MARKETING
11.2022 - 11.2023
Team Lead – Operations Manager
AMAZON
09.2019 - 02.2022
Relationship Manager – Corporate Finance Operations
YES BANK LTD
04.2018 - 08.2019
Territory Sales Manager – Corporate Sales
VODAFONE IDEA LTD
06.2016 - 03.2018
Masters in Business Administration -
AMRITA SCHOOL OF BUSINESS
Bachelors in Commerce -
AMRITA SCHOOL OF ARTS AND SCIENCES
1. Google Analytics 4 (GA4) Essential training.
2. Learning HubSpot
3. Social media marketing: Strategy and Optimizations
4. Marketing tools: Social media
MSc. Digital Marketing -
MIDDLESEX UNIVERSITY
Similar Profiles
Brenda AcevedoBrenda Acevedo
Full-Time Cashier at ZARAFull-Time Cashier at ZARA
Juan M. FrancoJuan M. Franco
Sales Representative at ZaraSales Representative at Zara
Kamila Yhois Maturana CanalesKamila Yhois Maturana Canales
Retail Sales Worker at ZaraRetail Sales Worker at Zara