JONĖ REED

• Lead daily shop operations ensuring high standards of customer service
• Supervise and support a team of volunteers
• Plan rotas and allocate resources effectively
• Handle customer enquiries and resolve issues professionally
• Monitor shop performance and improve processes
• Maintain visual merchandising standards
• Support recruitment and training of volunteers
• Organised shift schedules for optimal staff coverage during peak hours.
• Handled customer queries and complaints, fostering a positive shopping environment.
• Managed cash register, promoting accurate financial transactions within shop.
• Implemented safety procedures by adhering to health and safety regulations.
• Coordinated with suppliers, securing timely delivery of products.
• Conducted regular stock checks for efficient inventory maintenance.
• Delegated various tasks to team members and volunteers according to strengths.
• Kept inventories updated to enable timely stock reorder and replenishment.

• Provide customer service and custom framing advice
• Repeat customers due to framing and mounting designs
• Increased sales with excellent customer and design skills
• Manage phone, email, in person enquiries
• Support admin, sales and stock systems
• Visual merchandising

Delivered commissioned photography projects

Handled post-production tasks including image selection, retouching and resizing for perfect final products.

Crafted visually stunning photos by framing scenes effectively and creatively.

Edited photos using software like Adobe Photoshop ensuring delivery of best possible prints for clients.

Clients:

• The Almeida Theatre
• The National Theatre
• The Telegraph
• Die Zeit
• Scapa Whisky
• Ruby Jack
• Mazury Dance Company
• BERA

• Managed records and client enquiries
• Coordinated appointments and admin systems
• Dealing with client personal files and records, data inputting on special IT systems
• Managing budgets, reception duties, dealing with telephone and email enquiries
• Creating and maintaining filing systems, keeping diaries, arranging appointments, working with government documents