Dedicated professional with three years of experience in fast-paced environments, specialising in communication and customer service. Supports individuals while upholding high standards of cleanliness and safety. Focused on enhancing workplace efficiency and collaborating with teams to achieve common objectives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team member
Tennessee chicken
Swindon, Wiltshire
05.2024 - Current
Maximised customer satisfaction by quickly addressing and resolving complaints with food or service.
Maintained a clean and tidy workspace, ensuring all areas complied with hygiene standards and regulations.
Collaborated with team to achieve daily operational targets.
Assisted in the training of new team members, sharing knowledge and best practices to support their development.
Coordinated with kitchen staff to streamline order preparation and reduce wait times.
Implemented promotional campaigns and special offers effectively, engaging customers and boosting sales.
Analysed customer feedback to identify and implement improvements in service delivery.
Team member
Welcome Break
Bristol, South west england
07.2023 - 05.2024
Built positive customer relations through effective communication, upholding first-class company service and reputation.
Collaborated with team members to deliver outstanding customer service, elevating customer satisfaction levels.
Kept front-of-house areas for a clean, safe environment welcoming staff and customers.
Resolved customer complaints with empathy and professionalism, promptly addressing issues to sustain high levels of customer trust.
Completed opening, closing and shift change tasks in full to promote store efficiency.
Adapted to various roles within the team.
Worked collaboratively to complete daily operational tasks against team targets.
Remembered key menu features, ingredients and allergen information.
Processed customer transactions swiftly and accurately, utilising point-of-sale systems and handling cash and card payments.
Streamlined order preparation by coordinating with kitchen staff, enhancing efficiency and reducing wait times.
Education
Diploma of Higher Education - Btec Applied science
New College Swindon
Swindon
01-2026
GCSEs - GCSE
New College Swindon
Swindon
01-2024
Skills
Food hygiene standards
Food safety training
Cash register operation
Handling cash
Time management
Process improvement
Customer service
Team collaboration
Conflict resolution
Punctuality
Public speaking
Languages
Nepali
First Language
English
Proficient
C2
Hindi
Intermediate
B1
Certification
Level 2 Food hygiene and safety
Timeline
Team member
Tennessee chicken
05.2024 - Current
Team member
Welcome Break
07.2023 - 05.2024
Diploma of Higher Education - Btec Applied science