Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Aliza Rai

Swindon,wiltshire

Summary

Dedicated professional with three years of experience in fast-paced environments, specialising in communication and customer service. Supports individuals while upholding high standards of cleanliness and safety. Focused on enhancing workplace efficiency and collaborating with teams to achieve common objectives.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Team member

Tennessee chicken
Swindon, Wiltshire
05.2024 - Current
  • Maximised customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Maintained a clean and tidy workspace, ensuring all areas complied with hygiene standards and regulations.
  • Collaborated with team to achieve daily operational targets.
  • Assisted in the training of new team members, sharing knowledge and best practices to support their development.
  • Coordinated with kitchen staff to streamline order preparation and reduce wait times.
  • Implemented promotional campaigns and special offers effectively, engaging customers and boosting sales.
  • Analysed customer feedback to identify and implement improvements in service delivery.

Team member

Welcome Break
Bristol, South west england
07.2023 - 05.2024
  • Built positive customer relations through effective communication, upholding first-class company service and reputation.
  • Collaborated with team members to deliver outstanding customer service, elevating customer satisfaction levels.
  • Kept front-of-house areas for a clean, safe environment welcoming staff and customers.
  • Resolved customer complaints with empathy and professionalism, promptly addressing issues to sustain high levels of customer trust.
  • Completed opening, closing and shift change tasks in full to promote store efficiency.
  • Adapted to various roles within the team.
  • Worked collaboratively to complete daily operational tasks against team targets.
  • Remembered key menu features, ingredients and allergen information.
  • Processed customer transactions swiftly and accurately, utilising point-of-sale systems and handling cash and card payments.
  • Streamlined order preparation by coordinating with kitchen staff, enhancing efficiency and reducing wait times.

Education

Diploma of Higher Education - Btec Applied science

New College Swindon
Swindon
01-2026

GCSEs - GCSE

New College Swindon
Swindon
01-2024

Skills

  • Food hygiene standards
  • Food safety training
  • Cash register operation
  • Handling cash
  • Time management
  • Process improvement
  • Customer service
  • Team collaboration
  • Conflict resolution
  • Punctuality
  • Public speaking

Languages

Nepali
First Language
English
Proficient
C2
Hindi
Intermediate
B1

Certification

  • Level 2 Food hygiene and safety

Timeline

Team member

Tennessee chicken
05.2024 - Current

Team member

Welcome Break
07.2023 - 05.2024

Diploma of Higher Education - Btec Applied science

New College Swindon

GCSEs - GCSE

New College Swindon
Aliza Rai