Alison Jenner

• Key responsibilities
• Following the most up to date health & safety requirements.
• Adhering to GDPR.
• Customer service.
• Ensured safety regulations compliance for passenger security.
• Assisted with passenger boarding, luggage stowage, and seating arrangements for smooth flight operations.
• Fostered good relationships with passengers from diverse cultural backgrounds promoting an inclusive atmosphere onboard.
• Maintained composure under pressure while handling multiple responsibilities on long-haul flights resulting in high-quality service delivery.
• Administrated detailed reports regarding incidents or medical emergencies encountered during flights promptly and accurately.
• Provided excellent service to passengers whilst ensuring their comfort and safety.
• Handled emergency situations calmly; administered first aid when necessary to ensure passenger wellbeing.
• Supported colleagues during busy periods or emergencies demonstrating team spirit and reliability.
• Demonstrated professionalism when dealing with challenging or difficult passengers to maintain a peaceful journey environment.
• Contributed to high customer satisfaction levels via exceptional interpersonal skills and attention to detail during in-flight services delivery.
• Participated actively in pre-flight briefings, gaining awareness of relevant details about the journey ahead for better preparedness.
• Collaborated effectively with other crew members to provide seamless service, improving overall flight experience.
• Kept abreast of changes in safety regulations through continuous training sessions ensuring adherence during flights.
• Created a welcoming atmosphere through friendly interactions with passengers.
• Coordinated effectively with ground staff during boarding and deboarding processes ensuring minimal delays.
• Managed in-cabin services efficiently, including food and beverage distribution for an enjoyable flight experience.
• Prepared cabin and passengers for safe landing.
• Administered basic medical care to passengers in distress and conveyed important information to qualified medical teams.
• Responded promptly to passenger queries or complaints displaying excellent problem-solving skills for customer satisfaction improvement.
• Helped passenger with diverse comfort requests and answered questions.
• Performed rigorous pre-flight security checks ahead of take off.
• Handled special needs of children, elderly and individuals with disabilities.
• Actioned tasks and responsibilities assigned during pre-flight briefings.
• Checked cabin regularly for upkeep requirements and maintained clean, tidy space.
• Led flight safety presentations to educate passengers.
• Distributed infant seat belts and life jackets to relevant passengers.
• Readied passengers for voyages with comprehensive safety talks and demonstrations.
• Updated passengers on changes to flight information and timings.
• Provided blankets and pillows for improved passenger comfort.
• Enhanced passenger comfort by maintaining a clean and orderly cabin environment.
• Delivered professional pre-flight briefings, enhancing customer understanding of safety procedures.

• Handled sensitive information discreetly to uphold confidentiality standards.
• Adhered to GDPR regulations to ensure compliance in all processes.
• Utilised comprehensive knowledge of company policies to assist customers with their queries effectively.
• Facilitated communication among staff members by delivering messages promptly.

Worked at Heathrow Airport Terminal 5 in the COVID testing centre for pre-travel requirements.

Greeted passengers to provide an exceptional level of customer service.

Managed sensitive situations as passengers travelled for various reasons during COVID.

Ensured accurate allocation of tests for destinations using advanced booking systems.

• Utilised knowledge of company policies to assist customers with queries accurately.
• Enhanced company image with professional greeting and handling of guests.

• I was responsible for the successful management of a small lady’s boutique,having a vital customer facing role and would frequently deal with and manage customers’ expectations.
• Key responsibilities
• Promoting sales and restocking merchandise.
• Online adjustment.
• Till adjustment and cash reconciliation
• Customer service.

• Working with NHS and Public Health of England relating to COVID19. A highly rewarding role helping with the fight against COVID19.

• This is a varied and fast paced position, which required a great number of skills.
• Key responsibilities
• Maintaining the highest standards in safety, service, customer care and sales.
• Effective communication, building relationships with base management, other departments, external customers, and suppliers.
• Relaying information appropriately and effectively to customers and crew.
• Taking overall responsibility for the safe and secure transit of bar monies in compliance with company procedures.

• My role was within the sales and marketing department of a large branch which gave me experience in a high volume, fast paced sales environment. I obtained excellent customer service skills due to spending time with the customers and achieving total customer satisfaction.
• Key responsibilities
• Working to weekly reviewed sales targets to ensure maximum profits.
• Lead a small team in the office as manager responsible for the day-to-day financial operation of the store, including daily reconciliation of accounts and cash control.
• Training and mentoring new staff.
• Completing regular appraisals.
• Regular CCTV monitoring of the sales floor.