Heidi Jones
essex ,England
Summary
l am a current cabin crew member with love and passion for the job, with focus on delivering exceptional passenger service and ensuring safety compliance. Adept at managing in-flight duties, assisting with emergencies, and providing positive travel experience for all customers. Strong communication skills and ability to work seamlessly in team environment.
Overview
3
3
years of professional experience
Work History
Cabin Crew Member
Ryanair
stansted
10.2025 - Current
- Conducted pre-flight safety checks and demonstrated emergency procedures to passengers, enhancing on-board security.
- Ensured compliance with aviation regulations and company policies throughout all cabin operations.
- Prepared aircraft and passengers for departure and landing following established procedures.
- Attended to customer enquiries and concerns, providing swift resolution.
- Participated in recurrent training sessions to stay updated on safety protocols and customer service techniques.
- Made safety announcements and demonstrated emergency procedures.
- Coordinated with cockpit crew to communicate flight details and passenger requirements, ensuring smooth operations.
- Kept cabins clean, tidy and safe with continuous care.
- making PA announcments
- Managed in-flight sales of duty-free goods, maximising revenue for the airline while meeting passenger needs.
- Administered first aid to passengers in emergency situations.
Restaurant Hostess
TGI Fridays
thurrock
02.2025 - 09.2025
- Greeted guests upon arrival, providing a warm welcome, and guiding them to their tables.
- Managed the waiting list and communicated information to guests about the availability of tables, providing exceptional customer service.
- Handled customer complaints politely and professionally, escalating complex complaints to managers for assistance.
- Greeted new customers and offered immediate seating assistance.
- Seated guests in appropriate sections, rotating sections to avoid overwhelming servers.
- Checked on guests throughout meals to determine guests needs, drink or food orders, complaints or changes required.
- Trained new hostesses on restaurant procedures, emphasising customer service excellence and efficiency.
Junior Office Assistant
heatherbrook nursing home
romford
06.2023 - 09.2024
- Assisting at reception.
- Completing office filing.
- Delivering parcels to patients.
- Meet, and greet, customers.
- Answered telephone calls to offer information, direct callers and take messages
- Handled photocopying documents, updating files and faxing communications for staff
Trampoline Coach
oxygen active play
romford essex
02.2024 - 05.2024
- making announcements.
- Meeting and greeting customers.
- Playing games and bouncing with children.
- Engaging with customers, making sure they have a positive experience.
- communicating with parents/guardians.
- Serving food and beverages.
- Cleaning the park before closing.
- Overseeing all customers to ensure safety.
Education
NVQ Level 2 - cabin crew
Southwark College
London, England01-2025
Diploma of Higher Education - travel and tourism
south Essex college
Grays, THR01-2024
GCSEs - secondary school
Harris academy
Rainham, HAV01-2023
Skills
- In-flight service
- I completed my emergency SEP training at the BA training facility
- I am currently cabin crew and have operated in Nos 2, 3, and 4 positions
- I have completed my first aid training and fire training with Ryanair
- I completed my six-week cabin crew training and passed all tests with Ryanair
- I am a very sociable person, so have no issue with working and communicating with new flight crew and passengers
- problem-solving skills
- I can deal with disruptive passengers very well and professionally
- excellent customer service skills
- I can upsell duty-free products with ease
- I can reassure PAX with any in-flight troubles they may have
- Multitasking efficiency
- Positive demeanor
- Announcement delivery
- Patience under pressure
- I am a very strong swimmer, and I passed my emergency water drill with Ryanair
- i know how to give Special needs passenger assistance
Languages
English
First Language
Timeline
Cabin Crew Member
Ryanair
10.2025 - Current
Restaurant Hostess
TGI Fridays
02.2025 - 09.2025
Trampoline Coach
oxygen active play
02.2024 - 05.2024
Junior Office Assistant
heatherbrook nursing home
06.2023 - 09.2024
NVQ Level 2 - cabin crew
Southwark College
Diploma of Higher Education - travel and tourism
south Essex college
GCSEs - secondary school
Harris academy