Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Personal Information
Timeline
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Sharon Shankland

Sharon Shankland

Kilmarnock,EAY

Summary

Dynamic cabin manager with 17 years at Thomas Cook Airlines, excelling in passenger safety and emergency procedures. Proven track record in conflict resolution and in-flight service management, leading teams to enhance customer satisfaction. Adept at regulatory compliance and fostering collaboration, ensuring a secure and enjoyable travel experience for all passengers.

Overview

22
22
years of professional experience

Work History

Airline cabin crew

Tui
03.2022 - Current
  • The most important aspect of my role is passenger safety.
  • My daily role entails Security checks of the aircraft, that the safety equipment onboard is serviceable, passenger service, effective communication between flight crew and cabin crew to ensure a safe and smooth flight.
  • Working as a team, striving to deliver the best customer experience whilst maintaining overall comfort and safety.
  • Also any medical or conflict situations as and when they arise.
  • Led cabin crew operations to ensure passenger safety and comfort.
  • Trained and mentored new cabin crew members on service protocols.
  • Managed in-flight service procedures to enhance customer experience.
  • Coordinated emergency procedures and safety drills for cabin staff.
  • Oversaw compliance with aviation regulations and company standards.
  • Communicated effectively with flight deck crew during operations.
  • Resolved passenger issues promptly, ensuring satisfaction onboard.
  • Collaborated with ground staff to streamline boarding processes.
  • Managed onboard medical emergencies according to company protocols.
  • Performed regular inspections of cabins after landing to check for cleanliness and proper stowage of equipment.
  • Responded promptly to any customer complaints or requests during flights.
  • Checked aircraft interior before takeoff to ensure no items are left behind.

Security officer

Glasgow Prestwick airport
09.2021 - 03.2022
  • My duties include screening of passenger and crew baggage.
  • Searching passengers and crew and also vehicle searches.
  • Vehicle and foot patrols are also a huge part of my role in ensuring security within and around the airport is kept to the highest standard.
  • At the present time I am training within the CCTV room on the airport surveillance systems.
  • During the cop 26 climate change conference security was more important than ever.
  • Our surveillance systems were increased and security levels were heightened.
  • My overall responsibility is safety and security of passengers, crew and aircrafts within and around the airport.
  • Monitored security systems throughout the airport to ensure passenger safety.
  • Conducted regular patrols of terminals and surrounding areas to deter suspicious activity.
  • Responded promptly to alarms and incidents, coordinating with local law enforcement.
  • Screened passengers and luggage using security equipment to prevent prohibited items.
  • Assisted in the implementation of emergency response plans during critical incidents.
  • Collaborated with airport personnel to maintain a secure environment for travelers.

Multiskilled operative

NHS Test and Protect Team
03.2021 - 03.2022
  • Responsible for welcoming customers onsite.
  • Handing out test kits and explaining how to carry out the test.
  • Scanning customers in and out of site and escorting off of the premises.
  • I support the delivery and operation of patients visiting a covid 19 test site.
  • Data input
  • Test labelling
  • Cleaning and deep cleaning
  • PPE distribution
  • Safe application and removal of ppe
  • Collection of samples
  • Transport of samples from site to courier
  • Assistance with test building
  • Operated testing equipment to support COVID-19 screening initiatives.
  • Coordinated sample collection and ensured proper handling procedures were followed.
  • Assisted in training new staff on testing protocols and safety measures.
  • Monitored inventory levels of testing supplies and reported shortages promptly.
  • Maintained accurate records of test results and participant information.

Cabin Manager

Thomas Cook Airlines
03.2004 - 09.2019
  • 17 year as cabin crew and senior cabin manager.
  • Entailed management of safety and service at the rear of aircraft.
  • Meeting and greeting passengers.
  • Demonstrate emergency and safety equipment.
  • Helping the elderly, disabled, infirm and families with baggage.
  • Dealing with emergency situations, I.e fire, evacuation, first aid.
  • Managing of team members, encouraging rapport with passengers, leading by example, promotion of sales.
  • Service of drinks, meals and duty free onboard.
  • Flight reports and related admin duties.
  • Having the ability to be cheerful at all times of the day going through any different time zones and being on your feet for long hours is essential.
  • Diplomacy and tactfulness.
  • Excellent communication skills especially in emergency situations or with disruptive passengers.
  • Having excellent interpersonal skills good health and fitness is also key to being part of the team as it entails long shifts with unsociable hours.
  • Unfortunately was made redundant after the collapse of the company in 2019.
  • Led cabin crew operations to ensure passenger safety and comfort.
  • Trained and mentored new cabin crew members on service protocols.
  • Managed in-flight service procedures to enhance customer experience.
  • Coordinated emergency procedures and safety drills for cabin staff.
  • Oversaw compliance with aviation regulations and company standards.
  • Communicated effectively with flight deck crew during operations.
  • Resolved passenger issues promptly, ensuring satisfaction onboard.

Education

BSc - Adult Nursing

University of West of Scotland
09.2014

Travel and Tourism Course -

Motherwell College
01.2001

High School -

John Ogilvie High School
Hamilton
08.1998

Access to Nursing -

Kilmarnock College
Kilmarnock

Skills

  • Passenger safety and emergency procedures
  • In-flight service management
  • Regulatory compliance
  • Conflict resolution
  • Team collaboration

Hobbies and Interests

  • Going out with friends
  • Travel
  • Swimming
  • Fitness
  • Spending time with family

References

Available Upon Request

Personal Information

Driving License: Full clean UK driving license

Timeline

Airline cabin crew

Tui
03.2022 - Current

Security officer

Glasgow Prestwick airport
09.2021 - 03.2022

Multiskilled operative

NHS Test and Protect Team
03.2021 - 03.2022

Cabin Manager

Thomas Cook Airlines
03.2004 - 09.2019

BSc - Adult Nursing

University of West of Scotland

Travel and Tourism Course -

Motherwell College

High School -

John Ogilvie High School

Access to Nursing -

Kilmarnock College

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Sharon Shankland