Summary
Overview
Work History
Education
Skills
Timeline
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PETERJOHN SMITH

Manchester,United Kingdom

Summary

For the past 19 years I have dedicated my professional life to the airline industry, showing great passion and commitment to all of my roles. Throughout my career I have acquired many qualifications and attended various vocational training programs to develop my skills much further, using these skills to develop my own abilities. I have been awarded accolades for my customer service from peers and passengers alike.


I show drive and enthusiasm in my work life. I have to work professionally and efficiently under sometimes very difficult and challenging conditions. which demonstrates my ability to overcome adversity.


My plan is to utilize my learned skills and adapt them to other opportunities and areas of my future career.

I am described by others to offer, first class service and professionalism, whilst being a natural hard worker, who can lead as well as follow instructions for the benefit of the role expectations.

Overview

14
14
years of professional experience
6
6
years of post-secondary education

Work History

Airline Cabin Crew

Virgin Atlantic Airways
Manchester, London
10.2010 - Current
  • Adhered to standard operating procedures for the welfare and safety of customers and crew while offering first class customer service at all time
  • Being alert at all times and prepared to use my training in any case of hazards, emergencies or first aid incidents
  • Communicating efficiently with people from all backgrounds and cultural diversities whilst adapting quickly, able to form a strong and consistent team on every flight
  • Interacting, communicating and problem solving as part of a team and also independently
  • Managing challenging behaviors and adapting services for the benefit of people with any impairments or disabilities, requiring bespoke assistance to meet their individual needs
  • Increasing revenue streams for the company by the promotion and proactive selling of all onboard products, services and premium cabin upgrades to passengers prior and whilst on board the aircraft
  • On-time performance

Testing & Prevention Co-ordinator Public Health

Rochdale Borough Council
Rochdale
01.2021 - 10.2021
  • Communicate effectively and sensitively with a wide range of stakeholder both internally and externally.
  • Coordinate the delivery of covid-19 testing and prevention training onsite and offsite.
  • Ensure the Covid-19 testing process is completed correctly and smoothly and ensure all issues are appropriately escalated.
  • Ensure the testing site is kept secure.
  • Ensure record keeping is compliant, up to date and accurate.
  • Monitor resources / products on site and reorder stock when required.
  • Ensure all other testing venues have adequate supply of PPE and testing kits.
  • To be responsible for the safety and welfare of self and colleagues in accordance with Health and Safety policies of the Council.
  • Deliver an excellent customer experience.

Covid19 Site Manager

Sodexo
Rochdale
10.2020 - 10.2021
  • Oversee the management of the testing operation to include, security, supply management and safety of all staff on site.
  • Record keeping and ensuring all safety regulations are adhered to.
  • To supervise and motivate staff whilst providing training and support.
  • To manage the delivery of services at the test site, communicating and providing and efficient, effective service for all customers.
  • To ensure that all staff adhere to the strict Health and Safety guidelines and procedures.

Education

HNC - Hairdressing

Coatbridge College
09.2004 - 07.2006

Scottish Standard Grades - Grades 3 and above

Taylor High
08.2000 - 07.2004

Skills

    Mental health first Aider

    Conflict management

    First Aid and CPR

    Cultural awareness

    Communication skills

    Enthusiasm and passionate

    Leadership/management skills

    Problem Solving/Analysis

    Good time management

    Approachable

    Teamwork

    Positive


Timeline

Testing & Prevention Co-ordinator Public Health

Rochdale Borough Council
01.2021 - 10.2021

Covid19 Site Manager

Sodexo
10.2020 - 10.2021

Airline Cabin Crew

Virgin Atlantic Airways
10.2010 - Current

HNC - Hairdressing

Coatbridge College
09.2004 - 07.2006

Scottish Standard Grades - Grades 3 and above

Taylor High
08.2000 - 07.2004

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PETERJOHN SMITH