Alfie Perera
Erith
Summary
Customer-focused Bar Manager experienced in complaint resolution and relationship building. Enhanced patron satisfaction and loyalty while driving repeat business through personal connections and maintaining high service quality standards. Actively pursuing opportunities in security and construction sectors, demonstrating a strong work ethic and commitment to team success.
Overview
1
1
year of professional experience
Work History
Bar Manager
Eastbourne Cocktail Club
Eastbourne
01.2024 - 01.2025
- Managed bar operations, overseeing stock levels, ordering supplies, and maintaining inventory accuracy.
- Led a team of bartenders and support staff, fostering a collaborative work environment.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Fostered relationships with regular customers, building a loyal community around the bar.
- Drove revenue by coaching team members on customer service and up-selling techniques.
- Engaged with patrons to boost customer service and identify ways to improve experiences.
- Ran operations efficiently to meet customer expectations and maintain service standards. successfully according to industry best practices and owner standards.
- Optimised stock levels for expected demand and minimised losses with proper rotation procedures.
- Monitored alcohol consumption and kept operation in line with legal service requirements.
- Balanced cash registers daily to ensure accuracy in financial reporting, reconciled transactions and deposited establishment's earnings.
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Educated staff members on procedural and menu changes.
- Maintained high standards of cleanliness and hygiene within the bar area, adhering to health and safety regulations.
- Managed setup and breakdown for private events, ensuring seamless execution and guest satisfaction.
- Monitored compliance with licensing laws, preventing underage sales and managing intoxication levels.
- Maintained cleanliness and sanitation across food service, storage and preparation areas.
- Kept food storage and preparation equipment in good working order to maximise safety and cost-efficiency of operations.
- Identified, investigated and corrected restaurant service issues to maintain customer satisfaction.
Education
NVQ Level 3 - Business Administration
Eastbourne College
Eastbourne01-2024
GCSEs - Level 2 Maths
NOVUS
Northampton, NTH01-2020
GCSEs - Level 2 English
NOVUS
Northampton01-2020
Skills
- Bartending techniques
- Drink mixing
- Stock control
- Inventory management
- Inventory oversight
- Cash management
- Cost control
- Cleaning and sanitation procedures
- Food Hygiene
- Health and Safety regulations
- Compliance monitoring
- Hospitality management
- Staff supervision
- Team building
- Staff motivation
- Customer service excellence
- Customer service
- Customer orientation
Timeline
Bar Manager
Eastbourne Cocktail Club
01.2024 - 01.2025
NVQ Level 3 - Business Administration
Eastbourne College
GCSEs - Level 2 Maths
NOVUS
GCSEs - Level 2 English
NOVUS