Alan Pudney

• Boosted product sales by offering selection guidance to customers.
• Organised displays to promote inventory and encourage customer purchases.
• Designed visually pleasing in-store and window displays to increase footfall.
• Prepared orders for customers with wrapped, bagged and boxed items.
• Helped customers obtain specialised help for refunds and exchanges.
• Supported team by demonstrating respect and willingness to help.
• Handled high-volume telephone and email enquiries to minimise backlogs.
• Increased customer satisfaction by resolving issues.

• Handled grievances professionally to maintain staff satisfaction levels.
• Monitored stock levels and ordered popular items to meet customer demand.
• Monitored sales performance and motivated teams to increase service standards to raise profits.
• Merchandised windows and shop floor areas according to pack guidelines, creating appealing product displays.
• Performed risk assessments and security checks to comply with health and safety legislation.
• Processed deliveries and delegated unpacking, pricing and replenishment tasks to maximise efficiency.
• Approved customer refunds and exchanges upon close item inspection.
• Cashed up tills and counted takings to balance books at business close.
• Facilitated smooth store operations, performing daily opening and closing functions.

• Collaborated with architects, project managers and engineers to optimise project outcomes.
• Estimated costs, scheduling requirements and labor needs to produce engineering designs.
• Implemented policies and devices to improve workplace safety.
• Examined project plans and locations to identify and mitigate potential hazards.
• Guaranteed strict compliance with building codes, regulations and industry standards.
• Managed thorough works inspections, assessing quality standards against project deliverables to ensure optimised outcomes.
• Managed teams by overseeing hiring, training and professional growth of employees.
• Completed duties to deliver on targets with accuracy and efficiency.

Similar job role to BSW Heating.

Running a small but highly profitable motor factors

• Conducted regular branch staff meetings to communicate goals and objectives.
• Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
• Established budgets based on historical, current and forecasted business data.
• Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
• Identified new business leads and achieved high conversion rates to exceed growth targets.
• Started at Partco Croydon, then moved to Woolwich as Assistant manager, then promoted to Branch manager for four years

• Processed parts orders and coordinated shipping to align deliveries with customer deadlines.
• Carried out active selling from initial customer greeting.
• Stored incoming inventory in correct locations for organised stock access.