Ajay Tavengana
Dudley,West Midlands
Summary
Customer-focused professional skilled in enhancing satisfaction, mediating conflict, and managing complaints. Efficient in cash handling and time management, with strong teamwork abilities and independence in high-pressure environments. Aims to leverage communication skills and initiative to improve customer service and operational effectiveness.
Overview
2
2
years of post-secondary education
Work history
Customer assistant
pick n pay
Chiredzi, Zimbabwe
2023.04 - 2023.09
- Provided excellent customer service to ensure repeat business.
- Improved customer relations by promptly addressing queries and concerns.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
- Ensured health and safety regulations complied within work premises at all times.
Education
GCSEs - high school
Bishop milner
Dudley 2024.01 - 2025.06
GCSEs - applied science
Dudley College of Technology
Dudley 2025.09 - 2026.06
Certificate of Higher Education - automotive
Dudley College of Technology
Dudley 2026.09 -
Skills
Customer satisfaction
- Complaint resolution
- Conflict resolution
- Cash handling
- Multilingual communication
- Effective communication
- Team collaboration
- Time management
- Stress management
- Independence
- Fast learner
- Hard-working
- Maintains composure
Work History
Specsavers, Crew Member [voluntary work], Dudley, West Midlands, Assisted customers with bookings appointments and collecting eyewear, Maintained cleanliness and organisation of display areas, Provided friendly, informative customer service, Shadowed staff and supporting general admin tasks, HOPEFULLY GET MORE WORK HISTORY
Timeline
Certificate of Higher Education - automotive
Dudley College of Technology
2026.09 -
GCSEs - applied science
Dudley College of Technology
2025.09 - 2026.06
GCSEs - high school
Bishop milner
2024.01 - 2025.06
Customer assistant
pick n pay
2023.04 - 2023.09