Isla Lynda McAlpine
Oxford,Oxford
Summary
Customer-focused professional with over a year in customer service within hospitality and retail. Delivered exceptional service in fast-paced settings, supported by cross-department training. Strong communication and teamwork skills honed through balancing work and A-level studies. Seeking a full-time role to enhance customer engagement and drive business success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Assistant
Waitrose & Partners
2025.01 - Current
- Trained and worked across multiple departments including Payments, Retail, Bakery, Deli and Cheese, and Meat and Fish.
- Assisted customers with enquiries, purchases and product recommendations.
- Processed transactions accurately while maintaining excellent customer service.
- Maintained high standards of presentation, cleanliness and stock availability.
- Worked effectively within a team to ensure smooth day-to-day operations.
- Adapted quickly to different departments and responsibilities as required by the business.
Barista, Server and Pot Wash
Bean & Brew
2024.08 - 2024.12
- Prepared and served a variety of hot and cold drinks, ensuring customer satisfaction.
- Delivered prompt and friendly table service in a fast-paced café, enhancing customer experience.
- Developed strong communication and multitasking skills in a fast-paced setting.
- Supported colleagues during busy periods to ensure efficient service.
- Maintained cleanliness in customer and kitchen areas to uphold hygiene standards and safety.
- Followed food hygiene and allergy awareness procedures.
Education
A Levels - Business, Economics
The Henley College
2025-01
9 GCSEs -
Wallingford School
Skills
- Customer service excellence
- Customer engagement
- Complaint resolution
- Conflict resolution
- Cash handling
- Food safety awareness
- Food safety protocols
- Stock management
- Stock replenishment and merchandising
- Retail operations management
- Time management
- Working under pressure
- Attention to detail
- Strong communication skills
- Communication proficiency
- Active listening skills
- Team collaboration
- Team player mentality
- Problem solving
- Customer satisfaction
Certification
Food Allergy and Intolerance Training Certificate, 2024-07-21
Custom
Available upon request.
Timeline
Customer Assistant
Waitrose & Partners
2025.01 - Current
Barista, Server and Pot Wash
Bean & Brew
2024.08 - 2024.12
A Levels - Business, Economics
The Henley College
9 GCSEs -
Wallingford School