Aisha Jamal
Edgware,Greater London
Summary
A highly motivated and adaptable professional with experience across business operations, administration, customer service, recruitment, financial management, and team leadership. Skilled in coordinating day-to-day operations, analysing data, managing resources, and improving processes to enhance efficiency and achieve organisational goals. Recognised for strong communication, problem-solving, and organisational abilities, with a proactive approach to delivering high-quality results in fast-paced environments. A quick learner with excellent time management skills, committed to continuous professional development and contributing positively to any team or organisation.
Overview
4
4
Languages
6
6
years of professional experience
Work history
Assistant General Manager
Benugo
Oxford Circus
2024.04 - Current
- Coordinated with management on operational issues providing solutions for better efficiency.
- Monitored sales performance and adjusted strategies based on findings.
- Conducted team meetings on regular basis, promoting open communication within the team.
- Assisted in recruitment process to build an effective workforce.
- Provided support to manager during audits, ensuring accurate reports.
Admin
EL&N London
Knightsbridge, City of Westminster
2023.10 - 2024.04
- Created employee rota for 40+ staff members to cover shifts daily.
- Managed alert65 system for digital food and safety compliance and smooth operations.
- Maintained accurate filing system for quick access to office information.
- Assisted payroll and HR departments with day-to-day administrative tasks.
- Contacted suppliers about delayed deliveries to resolve issues promptly.
- Checked inventory daily and placed store orders accordingly.
Restaurant Manager
EL&N London
South Kensington
2022.10 - 2023.09
- Developed and executed plans enhancing customer relations, quality standards, and service efficiency.
- Improved team performance by conducting reviews and HGEM data analysis.
- Prepared end-of-shift reports ensuring smooth service transitions.
- Coordinated weekly front office rota to ensure optimal operational coverage.
- Stored cash floats and delivered secure banking procedures.
Supervisor
Vermuteria
Kings Cross, Camden
2022.01 - 2022.10
- Improved team output by coordinating staff planning and task delegation.
- Raised team morale through structured coaching, instruction, and motivational support.
- Reduced delivery delays by streamlining order processing within warehouse operations.
- Supported risk-free productivity by maintaining consistently tidy working areas.
Team Member
Heroica Lounge
Royal Docks
2021.06 - 2021.12
- Oversaw floor operations at, ensuring efficient service and customer satisfaction
- Evaluated customers' needs and preferences to provide tailored recommendations
- Promoted continuous improvement by sharing guest feedback and comments with the management team
- Verified customers' identification to ensure compliance with legal drinking age regulations
Waitress
Al Qasr
Ilford
2020.06 - 2021.06
- Greeted customers upon arrival, creating a welcoming atmosphere that enhances guest experience.
- Communicated regularly with kitchen and bar staff to ensure smooth front-of-house operations and minimise service delays.
- Maintained menu knowledge through daily pre-shift meetings with kitchen staff, ensuring accurate recommendations and service.
Education
Bachelor of Science - Finance
Birkbeck, University of London
London, ENG 10/2023 - 08/2026
Skills
- Hospitality business management
- Recruitment
- Inventory management
- Cost control
- Financial management
- Data analysis
- Waste reduction
- Time management
- Technical skills
- HR Assistant
- Waste reduction
- Data analysis
Languages
English
Italian
Bengali
Hindi
Timeline
Assistant General Manager
Benugo
2024.04 - Current
Admin
EL&N London
2023.10 - 2024.04
Restaurant Manager
EL&N London
2022.10 - 2023.09
Supervisor
Vermuteria
2022.01 - 2022.10
Team Member
Heroica Lounge
2021.06 - 2021.12
Waitress
Al Qasr
2020.06 - 2021.06
Bachelor of Science - Finance
Birkbeck, University of London
10/2023 - 08/2026