Kartik Pandey
Restaurant Manager
Harwich,Essex
Summary
Adaptable and enterprising Restaurant Manager with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Restaurant General Manager Dominos
Dominos's Pizza
Harwich, ESS
2 2022 - Current
- Stores Key Performance Indicators on daily basis including sales, food, labour and wastage cost, daily transactions, speed of service, SMG and Product management system compliance
- Lead by example treating customers as top priority and displaying excellent customer service, Being customer focused in all areas of restaurant operations,
- Strength on challenging shifts, set example for team by keeping cool head under pressure
- Maintaining operational standards within restaurant, such as food quality, food hygiene standards, customer experience, speed of service and hospitality, restaurant cleanliness, and restaurant teams presentation, and grooming standards
- Knowledge in all aspects of restaurant sales, with in-depth understanding of sales, popular products, peak trade times, and adjusts accordingly
- Create positive team working environment to ensure that all employees are treated with dignity and respect and are free from discrimination
- Responsible for implementing Company Recruitment, Training
- Strategy and ensuring all team have completed their E - learning path on company platform, and are able to demonstrate their learning
- Increase profits by controlling food, beverage and labour costs .
- Trained workers in every position, including food preparation, money handling and cleaning roles
- Conducted daily pre-shift and weekly departmental meetings to maximise efficiency
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Championed 100% guest satisfaction by providing excellent dining experience
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency
- Counseled and disciplined staff, addressing issues promptly and providing constructive feedback
- Scheduled and directed staff in daily work assignments, maximizing productivity
- Drove revenue by coaching team members on customer service and up-selling techniques
- Determined root cause of performance trends, developing process improvement plans to target assurance in safety, quality and customer
Restaurant General Manager
Pizza Hut
03.2020 - 02.2022
Restaurant General Manager
KFC
01.2018 - 03.2019
Restaurant Manager
Dominos Pizza
06.2014 - 12.2018
Education
Bachelor in Hotel Management - Hotel And Hospitality Management
04.2011 - 04.2014
GED -
04.2010 - 03.2011
High School Diploma -
04.2006 - 03.2007
Skills
Staff development and mentoring
Supervisory skills
Forecasting and planning
Labour and food cost control
Sales performance monitoring
Customer service best practices
Payroll and scheduling
HR and recruitment
Operations management
Food delivery management
Restaurant openings
Budget planning and execution
Sales forecasting
Hospitality business management
Staff scheduling
Cost-controls
Business Management
Promotions planning
Timeline
Restaurant General Manager - Pizza Hut
03.2020 - 02.2022
Restaurant General Manager - KFC
01.2018 - 03.2019
Restaurant Manager - Dominos Pizza
06.2014 - 12.2018
IHM CHENNAI - Bachelor in Hotel Management, Hotel And Hospitality Management
04.2011 - 04.2014
NIOS - GED,
04.2010 - 03.2011
Army School - High School Diploma,
04.2006 - 03.2007
Restaurant General Manager Dominos - Dominos's Pizza
2 2022 - Current