Aodhan O’Neill
Coatbridge,UK
Summary
Accomplished hospitality professional with extensive expertise in restaurant software usage, sales maximisation, and staff management. Demonstrates a strong focus on customer satisfaction and guest relations, ensuring health and safety compliance while maintaining food hygiene standards. Proven track record in recruitment and hiring, employee training, and effective staff leadership. Skilled in kitchen equipment operation and back-of-house operations, with a keen eye for innovation and creativity. Adept at labour and food cost control, profit and loss analysis, and basic accounting to drive business success. Career goal: to leverage hospitality business management skills to enhance operational efficiency and profitability.
Overview
1
1
Certification
3
3
years of professional experience
Work history
Assistant Restaurant General Manager
KFC
Coatbridge, North Lanarkshire
2023.08 - Current
- Promoted from team member through to ARGM in less than 3 years (Team Member – 08/23-01/25, Team Leader – 01/25 – 04/26).
- Manage daily restaurant operations in fast-paced, high-volume environment.
- Lead, supervise, and develop team members to improve performance and engagement.
- Create and implement individual development planning to support succession and build personal development.
- Conduct bench planning to ensure restaurant is running at optimum and set plans into motion to develop.
- Analyse profit and loss (P&L) reports to identify trends and improve profitability.
- Create and manage staff rotas, labour planning and shift deployment.
- Conduct recruitment, interviews, and onboarding of new employees.
- Handle employee relations, including investigations and performance management.
- Complete weekly stock counts and, maintain accurate inventory records.
- Ensure compliance with company standards, food safety, and health and safety regulations.
- Manage cash handling procedures and financial accuracy.
- Supervised food preparation process, ensuring adherence to safety standards.
- Resolved customer complaints professionally, leading to repeat business and increased loyalty.
Education
High School - High School
St Andrew’s High School
Coatbridge, North Lanarkshire 08/2018 - 10 2023
Skills
- Restaurant software usage
- Sales maximisation
- Innovation and creativity
- Cash-handling expertise
- Recruitment and hiring
- Kitchen equipment operation
- Employee scheduling
- Profit and Loss Analysis
- Staff management
- Guest relations
- Food hygiene standards
- Health and Safety Compliance
- Staff leadership
- Hospitality business management
- Labour and food cost control
Certification
Held a drivers license since 10/2025
References
References available upon request.
Timeline
Assistant Restaurant General Manager
KFC
2023.08 - Current
High School - High School
St Andrew’s High School
08/2018 - 10 2023