Mehwish NOREEN
ELY LEISURE VILLAGE,CAMBRIDGESHIRE
Summary
Dynamic Restaurant General Manager with strengths in team development and customer satisfaction. Drives operational success through effective performance management and strategic planning. Delivers outstanding results by optimising profitability and enhancing customer experiences.
Overview
6
6
years of professional experience
Work History
Restaurant General Manager
KFC
ELY LEISURE VILLAGE, CAMBRIDGESHIRE
04.2023 - Current
- Managed daily operations in a fast-paced restaurant, overseeing both front and back of house activities to maintain seamless service.
- Supervised maintenance and repair of restaurant facilities, ensuring cleanliness and inviting atmosphere for customers.
- Conducted regular staff meetings to communicate targets, share feedback, and discuss strategies for continuous improvement.
- Managed restaurant opening and closing procedures, maintaining faultless establishment security.
- Implemented rigorous cleaning schedules to ensure spotless restaurant and kitchen cleanliness.
- Designed targeted promotions to increase customer spending and meet weekly sales goals.
- Inspired and motivated front-of-house teams to deliver efficient, accurate service for maximised customer satisfaction.
- Resolved customer complaints with diplomacy and tact, turning negative experiences into opportunities for service improvement.
- Optimised profits by controlling food, beverage and labour costs daily.
- Drove revenue by coaching team members on customer service and up-selling techniques.
- Kept food storage and preparation equipment in good working order to maximise safety and cost-efficiency of operations.
- Reviewed financial reports to assess restaurant performance, pinpointing opportunities for cost reduction and revenue growth.
Assistant Restaurant General Manager
Kfc
MILDENHALL, BURY ST EDMUNDS
12.2022 - 04.2023
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Guaranteed compliance with food safety procedures and quality control guidelines.
- Demonstrated leadership with hands-on approach in completing daily tasks and motivating team through pre-shift briefs.
- Championed 100% guest satisfaction by providing excellent dining experience.
- Controlled budget and financial performance, closely monitoring expenditure and revenue to meet targets and drive profitability.
- Optimised stock levels for expected demand and minimised losses with proper rotation procedures.
- Identified, investigated and corrected restaurant service issues to maintain customer satisfaction.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Monitored service periods and realigned team positions to provide optimal coverage to meet customer demands.
- Implemented sustainability practices to reduce waste and promote environmentally friendly operations.
- Monitored compliance with health and safety regulations, conducting regular audits to ensure a safe dining environment.
Assistant General Manager
KFC
RAWALPINDI, PAKISTAN
01.2020 - 12.2022
- Coordinated with the General Manager in strategic planning and execution of business plans.
- Handled customer complaints with diplomacy, resolving issues to the customer's satisfaction.
- Implemented cost-control measures, reducing overheads while maintaining quality of service.
- Monitored staff performance and developed improvement plans.
- Conducted daily staff meetings to communicate target and delicate tasks.
- Managed the hiring of new staff, completing matters including reviewing applications, conducting interviews and selecting candidates.
- Conducted performance reviews, providing constructive feedback and setting individual goals.
- Conducted regular performance reviews, providing constructive feedback to improve staff skills.
- Analysed sales figures and forecast future sales to maximise profitability and efficiency.
- Set accurate budgets based on historical data and forecasted trends to keep operations financially sound.
Education
Master of Science - Computer Sceince
Foundation University
Islamabad Pakistan 01-2018
Bachelor of Science - Computer Sceince
ISLAMIC UNIVERSITY
BHAWALPUR PAKISTAN01-2014
Skills
- Customer service
- Staff motivation
- Complaint management
- Food safety compliance
- Budget management
- Inventory control
- Operational efficiency
- Safety compliance
- Hiring and training
- Waste reduction
- Business performance analysis
- Hospitality business management
- Forecasting and planning
- Wage management
- Quality assurance checks
- Staff scheduling
- Stock control and ordering
- Time-management
- Labour and food cost control
- Cleaning and sanitation procedures
Languages
English
Proficient
C2
Hindi
Intermediate
B1
Urdu
Proficient
C2
Punjabi
Proficient
C2
Interests
- Fitness & wellbeing
- swimming
- Book Reading
- Listening to Music
Timeline
Restaurant General Manager
KFC
04.2023 - Current
Assistant Restaurant General Manager
Kfc
12.2022 - 04.2023
Assistant General Manager
KFC
01.2020 - 12.2022
Master of Science - Computer Sceince
Foundation University
Bachelor of Science - Computer Sceince
ISLAMIC UNIVERSITY