MALIKO EUNG
Morden,South London
Summary
Experienced hospitality professional with expertise in restaurant management, sales forecasting, and performance improvement. Proficient in utilising advanced POS systems such as Stocklink, Comtrex, Aztec, Pronett, Harri, Feeditback, and Fourth hospitality to optimise operations and enhance customer satisfaction. Demonstrates strong capabilities in budget planning, marketing strategies, staff recruitment, and health and safety compliance. Adept at trend forecasting and cost control to consistently meet business goals while driving operational excellence. Committed to fostering growth within the hospitality sector through innovative solutions and strategic leadership.
Overview
8
8
years of professional experience
Work history
General manager
Franco Manca
Guildford, Surrey
2025.08 - 2026.04
- Managed stock rotations to optimise inventory of perishable products and reduce waste.
- Tracked key performance indicators weekly, identifying improvement opportunities.
- Established budgets using historical and forecasted business data.
- Executed local marketing initiatives, increasing customer footfall.
- Scheduled regular team meetings to address business updates and recommendations.
- Implemented policies outlining employee behaviour expectations at all levels.
- Ensured adherence to health and safety guidelines, preventing spoilage and cross-contamination.
- Oversaw recruitment process, attracting skilled and dedicated staff members.
- Launched local marketing campaigns to increase brand visibility within community.
- Ensured safety compliance through regular inspections and risk assessments.
- Managed daily operations for smooth restaurant functioning.
- Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
- Drove continuous improvement in Net Promoter Score (NPS) by identifying and resolving key customer pain points
General manager
Pho
Guildford, Surrey
2023.12 - 2025.07
- Improved staffing efficiency and maximised sales.
- Scheduled regular team meetings to discuss business updates, issues and recommendations.
- Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
- Recruited top-performing candidates to build staff retention and team performance.
- Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks and received 5 star of EHO visit.
- Reshuffled existing team to capitalise on key strengths.
- Supported staff to delivery excellent service with marked improvements in NPS score.
- Brought procedures in line with the company's standards.
- Generated business, cost and employee reports to management.
General Manager
Banana Tree
Windsor, West Berkshire
2023.06 - 2023.12
- Managed successful launch of new site.
- Worked closely with Operation director and Leaning & development team.
- Set policies and processes outlining expectations on employee behaviour at every level.
- Oversaw food preparation and monitored safety protocols.
- Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks and received 5 star of EHO visit.
- Managed stock rotations to balance inventory of perishable products and minimise wastage.
- Managed employee records on database to maintain accuracy and updated information.
General Manager
Rosa's Thai
Ealing Broadway, London
2022.07 - 2023.06
- Implemented business strategy to enhance revenue and operational efficiencies.
- Tracked KPIs to improve profitability and ensure target delivery.
- Oversaw stock control, maintenance, and H&S compliance.
- Led team by example, fostering a respectful working environment.
- Reduced labour costs by 3% while maintaining service excellence and profitability.
- Drove sales initiatives while enforcing cost controls.
- Established plans and budgets to monitor progress and measure outcomes.
- Empowered staff to contribute to continuous improvement and company growth.
Front of House Manager
Suum Vietnamese Kitchen
Marlow, Buckinghamshire
2018.04 - 2022.07
- Developed plans and strategies to promote continuous improvement.
- Managed teams by overseeing hiring, training and professional growth of employees.
- Handled customer enquiries promptly and professionally, consistently exceeding satisfaction KPIs.
- Stocked, replenished and organised shelves to ensure consistent levels of product availability.
- Managed store social media accounts, running contests, ads and promotions to generate new followers.
- Built lasting relationships with clients through customer service interactions.
Education
GCSEs - English, Math and ICT
The Henley College
Henley On ThamesNVQ Level 2 - Accounting
Kent College (Canterbury)
Canterbury, KENSkills
- Hospitality business management
- Restaurant Manager POS system, Comtrex, Aztec, Pronett, Harri, Feeditback, Fourth hospitality knowledge
- Sales forecasting
- Front of House (FOH) training
- Strong work ethic
- Performance improvement
- Consistently meet goals
- Trend forecasting
- Restaurant cost control
- Marketing and advertising
- Budget planning and execution
- Health and Safety compliance
- Stock management
- Staff recruitment
Timeline
General manager
Franco Manca
2025.08 - 2026.04
General manager
Pho
2023.12 - 2025.07
General Manager
Banana Tree
2023.06 - 2023.12
General Manager
Rosa's Thai
2022.07 - 2023.06
Front of House Manager
Suum Vietnamese Kitchen
2018.04 - 2022.07
NVQ Level 2 - Accounting
Kent College (Canterbury)
GCSEs - English, Math and ICT
The Henley College