Adrian Wigley
Leicester
Summary
Working professional with over 5 years of customer service, providing exceptional customer service to the general public. Able to remain calm under pressure, often when dealing with multiple situations at once. Friendly and positive demeanour, often trying to put others at ease through stressful times. Always eager to learn and apply knowledge to aid in future scenarios.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Store colleague
Pets At Home
Leicester, Leicestershire
2026.02 - Current
- Provided excellent customer service by addressing queries and resolving complaints swiftly.
- Assisted customers with product selection, resulting in increased customer satisfaction.
- Boosted sales with effective merchandising techniques and promotional displays.
- Performed cash handling tasks to facilitate smooth transactions at checkout.
- Adapted to different store departments, enhancing versatility in retail operations.
- Facilitated daily deliveries, keeping stock fresh and updated regularly.
Customer Service Assistant
Currys
Leicester, Leicestershire
2024.01 - 2026.05
- Provided exceptional levels of customer service consistently; creating loyal customers.
- Resolved complex customer issues through effective problem-solving techniques.
- Enhanced customer relations by effectively managing and addressing customer complaints.
- Improved efficiency at checkout by mastering POS system operations quickly.
- Prioritised tasks during busy periods for maximised productivity.
- Remaining calm under pressure, and handling multiple tasks at once.
- Maintained high standards by organising and tidying workspace efficiently.
- Upheld company policies and procedures consistently for maintained standards of operation.
- Assisted in training of new staff members, ensuring consistency in service delivery.
- Demonstrated quick learning skills in various tasks to implement learned skills into job role.
Barman/Events Assistant
Winstanley House
Leicester, Leicestershire
2023.05 - 2023.08
- Welcomed guests with friendly conversation and fun atmosphere.
- Used polite and friendly communication skills to create a welcoming environment.
- Adapted quickly during busy periods to meet customer demands efficiently.
- Demonstrated excellent multitasking abilities whilst serving multiple customers simultaneously.
- Resolved customer complaints promptly, maintaining positive venue reputation.
- Verified customer IDs to adhere to legal requirements.
- Handled cash transactions, ensuring accurate accounting at end of shift.
- Collaborated with team members for smooth shift operations.
- Communicated with team members for efficient task distribution.
Breakfast Cook
Saracens Head
Southwell, Nottinghamshire
2022.11 - 2023.01
- Prepared breakfast items promptly by adhering to schedule, contributing to efficient service during busy periods.
- Showcased exceptional multitasking abilities, simultaneously prepared multiple orders without compromising on quality of food or service timeframes.
- Managed time effectively even under pressure providing top-notch service at all times.
- Followed food safety regulations diligently, prioritised customer health above all else.
- Maintained hygiene standards in kitchen, ensuring a clean and healthy environment for customers and staff.
- Resolved customer complaints promptly, enhancing customer satisfaction and loyalty.
- Worked closely with team members for smooth operation during rush periods.
Education
Diploma of Higher Education - Ecology and Conservation
Nottingham Trent University
Nottingham 2020.09 - 2023.06
Access Course - Chemistry, Biology
Leicester College
Leicester 2020.06 -
EDEXCEL BTEC Level 3 Extended Diploma - Animal Management
Brooksby Melton College
Leicester 2013.09 -
GCSE - Maths, English Language, English Literature, French, Science
Soar Valley College
Leicester 2013.08 -
Skills
- Customer service
- Phone etiquette
- Time management
- Problem-solving
- Resolving conflicts
- Strong written communication
- Confident speaker
- Calm under pressure
- Eager to learn
ADDITIONAL LEARNING AND SKILLS
- July 2013
- Duke of Edinburgh
- Skills in archery and photography
- Project work – “The impact of human habitation on trees”
- Expedition including survival techniques
- Bronze Award
Affiliations
- Crocheting
- Gaming
- Hiking
Accomplishments
Duke of Edinburgh Bronze
Duke of Edinburgh Silver
References
References available upon request.
Timeline
Store colleague
Pets At Home
2026.02 - Current
Customer Service Assistant
Currys
2024.01 - 2026.05
Barman/Events Assistant
Winstanley House
2023.05 - 2023.08
Breakfast Cook
Saracens Head
2022.11 - 2023.01
Diploma of Higher Education - Ecology and Conservation
Nottingham Trent University
2020.09 - 2023.06
Access Course - Chemistry, Biology
Leicester College
2020.06 -
EDEXCEL BTEC Level 3 Extended Diploma - Animal Management
Brooksby Melton College
2013.09 -
GCSE - Maths, English Language, English Literature, French, Science
Soar Valley College
2013.08 -