Summary
Overview
Work History
Education
Skills
Timeline
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Monta Daniva

Crewe

Summary

Organised, positive, independent worker with strong language skills. Detail-orientated and able to learn new tasks quickly and effectively. Energetic and outgoing professional, passionate about securing new, challenging position. Hard working and a fast learner, great team player.

Overview

5
5
years of professional experience
4
4
Languages

Work History

Store Colleague

H&T Pawnbrokers
Crewe
04.2024 - 07.2024
  • Answered customer enquiries, explaining store policies and checking inventory for desired products.
  • Collaborated with team members to meet daily sales goals and achieve team objectives.
  • Processed payment transactions, utilising store POS system to maintain balanced till and accurate cash handling.
  • Delivered personalised customer service with a smile to promote return custom.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Received and processed product returns.

Supervisor

New look Retailers
Crewe
02.2023 - 02.2024
  • Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
  • Motivated team through providing hands-on practical support to all members of staff on duty.
  • Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
  • Guided and coached staff to achieve individual growth and sales production targets.
  • Maintained spotless and tidy working areas to create risk-free and productive environments.
  • Managed staff rotas, planning workloads effectively and strategically.
  • Acted as point of contact and motivation for employees.
  • Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
  • Maintained documents and records to comply with internal policies and external regulations
  • Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Worked closely with management to manage staff levels and allocate resources for production plans.
  • Maintained team-oriented atmosphere with open communication and quick conflict resolution.

Picker and Packer

Boux Avenue
Crewe
12.2022 - 01.2023
  • Worked effectively and efficiently to consistently achieve productivity targets and KPIs.
  • Complied with health and safety by responsibly using equipment.
  • Printed labels, packaged boxes and loaded into outbound containers for prompt dispatch.
  • Processed orders using handheld scanners with speed and precision.
  • Labelled and organised packages for accurate deliveries.

Head barmaid

Swish Lounge
Crewe
04.2022 - 01.2023
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Provided menu and offered recommendations to complement dining experience.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.

Waitress / Barmaid

Barchetta Restaurant
Sandbach
05.2021 - 10.2024
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner.
  • Arranged tables and set up linens and silverware in preparation for guests.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Translated customer requests clearly to kitchen staff to meet specific dietary needs and preferences.
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Greeted and escorted guests to tables.

Translator

Vitalv
Riga
04.2020 - 04.2022
  • Translating from Latvian or Russian to English and English to Latvian or Russian, dependent on clients needs.
  • Facilitated client understanding by translating complex concepts and technical jargon.
  • Maintained original tone when translating spoken word into written text.
  • Completed customer orders with speed and accuracy.

Landlady

Oddies Bar
Crewe
01.2020 - 03.2020
  • Kept appropriate stock levels to match expected demand.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Refused drinks service to guests without appropriate proof of age.
  • Maintained bar stocks, replenishing daily as necessary.
  • Organising private functions, adhering to customers needs and wants.
  • Paying wages to staff, creating their rotas, managing deliveries and stock, banking money, dealing with breweries and wholesalers, marketing.

Education

NVQ Level 2 - English

Cheshire college south & west
Crewe
01/2021 - 07/2022

NVQ Level 1 - Mathematics

South Cheshire college
Crewe
09/2012 - 07/2013

SVQ Level 2 - ESOL writing

South Cheshire College
Crewe
09/2011 - 06/2012

Skills

Customer service

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Timeline

Store Colleague

H&T Pawnbrokers
04.2024 - 07.2024

Supervisor

New look Retailers
02.2023 - 02.2024

Picker and Packer

Boux Avenue
12.2022 - 01.2023

Head barmaid

Swish Lounge
04.2022 - 01.2023

Waitress / Barmaid

Barchetta Restaurant
05.2021 - 10.2024

Translator

Vitalv
04.2020 - 04.2022

Landlady

Oddies Bar
01.2020 - 03.2020

NVQ Level 2 - English

Cheshire college south & west
01/2021 - 07/2022

NVQ Level 1 - Mathematics

South Cheshire college
09/2012 - 07/2013

SVQ Level 2 - ESOL writing

South Cheshire College
09/2011 - 06/2012

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Monta Daniva