Joshua Anderson
Wirral,Merseyside
Summary
Dedicated professional with a strong commitment to achieving goals through effective teamwork. Proven ability to collaborate seamlessly with colleagues to deliver high-quality results efficiently. Character-driven and enthusiastic, consistently approaching daily responsibilities with professionalism.
Overview
3
3
Languages
4
4
years of professional experience
Work History
Store Colleague
Tesco
Wirral, Merseyside
2025.08 - Current
- Guided customers in locating products, providing tailored recommendations to meet their specific needs.
- Managed customer queues effectively, reducing wait times and improving the overall customer service experience.
- Replenished items and organised displays to keep stock looking professional.
- Designed and implemented attractive merchandise displays, contributing to increased sales.
- Managed stock levels on the shop floor, restocking items to maintain optimal inventory.
- Rotated stock on shelves, reducing stock waste and minimising store losses.
- Trained new staff on shop procedures, till operation, and customer service excellence.
- Maintained visually appealing shelves to enhance customer shopping experience, ensuring cleanliness and organisation through effective visual merchandising.
Hotel Receptionist
The Dixie Dean Hotel
Liverpool, Merseyside
2024.09 - 2024.12
- Greeted guests upon arrival, provided check-in assistance, and directed to rooms, enhancing guest experience.
- Welcomed guests warmly when entering hotel, registering arrival on booking systems.
- Executed efficient check-out procedures, issued invoices, and collected feedback to enhance future guest experiences.
- Managed telephone enquiries, efficiently handling reservations, cancellations, and modifications to bookings.
- Handled reception phone calls to answer questions, resolve complaints and redirect calls.
- Resolved guest complaints professionally, restoring satisfaction and supporting the hotel's positive reputation.
- Provided guests with information about local attractions, dining options, and transport, enhancing their stay.
- Prepared for guest arrival, directing housekeeping to ready rooms and add special welcoming touches.
- Organised front desk area to ensure a welcoming environment for guests.
- Processed guest payments for accommodation and services, ensuring accurate financial records at front desk.
- Maintained a tidy and welcoming reception area, reinforcing the hotel's commitment to high standards.
Full day Work Experience
British Airways
Manchester, Greater Manchester
2024.10 - 2024.10
- Gained a comprehensive understanding of British Airways' operations and diverse career paths.
- This experience provided me with a well-rounded perspective on the inner workings of a major airline and the diverse career opportunities it offers.
- Learned about departmental roles in ensuring smooth operations, gaining insight into customer service, flight operations, and maintenance functions.
- I had the chance to interact with professionals from various fields within the company, gaining insights into their daily responsibilities and career journeys.
- Attended sessions on airline history, mission, and values, enhancing knowledge of industry standards.
Full Weeks Work Experience
Virgin Atlantic
London, Greater London
2022.03 - 2024.03
- Collaborated with engineers at Virgin Atlantic's engineering hangar on Airbus A330 and Boeing 787 aircraft, contributing to maintenance and repair tasks.
- Observed routine inspections, troubleshooting, and repairs, deepening knowledge of systems and technologies ensuring aircraft operational safety.
- Gained hands-on experience in maintenance and engineering tasks, enhancing understanding of industry practices.
- This experience gave me valuable insights into the aviation industry's technical aspects and the critical role of engineering in maintaining flight safety and efficiency.
Full week's work Experience
Emirates
Manchester, Greater Manchester
2024.02 - 2024.02
- Collaborated with staff at Emirates contact centre, enhancing guest experience through effective communication.
- Answered calls and addressed queries for Emirates' guests, ensuring high standards of customer service.
- Observed turnaround procedures of Airbus A380 airside with Emirates, gaining insights into operational efficiency and safety protocols.
- Observed daily operations at Emirates SkyCargo and DNATA, focusing on cargo warehouse processes.
Kitchen Porter
The Shippons Pub
Wirral, Merseyside
2023.10 - 2023.12
- Maintained high standards of hygiene by thoroughly cleaning kitchen areas, including floors and surfaces.
- Maintained high levels of kitchen hygiene, including cleaning surfaces and equipment regularly.
- Cleaned and organised cookware, utensils, and dishes to ensure efficient kitchen operations.
- Disposed of kitchen waste and recycling in designated bins to support a safe and tidy kitchen environment.
- Removed rubbish and recycling to uphold cleanliness and hygiene standards in workspaces.
- Maintained a positive attitude under pressure, contributing to a harmonious kitchen environment.
Education
BTEC Extended Diploma - Travel & Tourism
Cheshire College South & West
Ellesmere Port, CHW2026-07
GCSE - Mathematics, English Language, English Literature, Physics, Chemistry, Biology, Geography, Media Studies, Ethics & Philosophy
Pensby High School
Wirral2023-01
Skills
- Customer service
- Guest relations
- Customer service best practices
- Effective communication
- Attention to detail
- In-store presentations
- Money handling
- Cash management
- Attention to detail
- Time management
- Team building
- Team Leadership
- Self-motivation
- Patience and positivity
- Positivity and enthusiasm
- Self-motivation
Accomplishments
- Head Boy and Prefect, Pensby High School, 2023
- Student Ambassador of the Year, Cheshire College South and West, 2023
- Discussions with Paul Griffiths OBE, CEO of Dubai Airports, 2022
- Discussions with Paul Griffiths OBE, CEO of Dubai Airports, 2023
- Delivered a presentation on the importance of mental health at a Youth Federation event, 2025-02-01
- Represented my departments at all high school and college open events
Custom
Available on request.
Languages
English
Proficient
C2
Spanish
Elementary
A2
German
Beginner
A1
Hobbies and interests
- Health and fitness
- The Gym
- Swimming
- Global Travel
- Aviation and plane spotting
- Transport
- The Music Industry
- The Travel Industry
Timeline
Store Colleague
Tesco
2025.08 - Current
Full day Work Experience
British Airways
2024.10 - 2024.10
Hotel Receptionist
The Dixie Dean Hotel
2024.09 - 2024.12
Full week's work Experience
Emirates
2024.02 - 2024.02
Kitchen Porter
The Shippons Pub
2023.10 - 2023.12
Full Weeks Work Experience
Virgin Atlantic
2022.03 - 2024.03
BTEC Extended Diploma - Travel & Tourism
Cheshire College South & West
GCSE - Mathematics, English Language, English Literature, Physics, Chemistry, Biology, Geography, Media Studies, Ethics & Philosophy
Pensby High School