Adele Mazvaramhaka
Newcastle
Summary
Dedicated and reliable professional with strong communication skills and a proven track record in customer service. Experienced in food preparation, cash handling, and complaint resolution, with the ability to work efficiently in fast-paced environments. A confident and approachable team player who takes pride in delivering excellent customer experiences. Motivated to continue gaining valuable work experience, contributing positively to team success, and maintaining high standards in service and organisation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress/ Bar Staff/ Server
Holiday Inn Express
Newcastle
11.2024 - 12.2025
- Assisted customers with service needs.
- Performed opening and closing duties including cleaning tasks and preparing dining areas.
- Ensured safe hygiene and food handling standards for compliance.
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Documented customer orders, calculated bills and processed payments.
Seasonal Sales Assistant
Lush Cosmetics
, Manchester
10.2023 - 12.2023
- Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
- Politely interacted with customers whilst processing payments, taking opportunities to apply upselling and cross-selling techniques.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Designed visually pleasing in-store and window displays to increase footfall.
- Maintained exceptional store cleanliness through regular sweeping, vacuuming ,mopping and dusting.
- Enthusiastically greeted customers within seconds of arrival to maintain service efficiency.
- Explained products benefit and value, engaging customers in new stock to drive sales.
Sales executive
MoneyExperts
Manchester
08.2023 - 12.2023
- Managed client relationships from early stages of sales process through to post-sales
- Built long-term relationships with customers and generated referrals from existing clients.
- Generated new leads and opportunities to maximise revenue.
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Understood customer needs to craft exceptional sales journeys.
Catering Assisstant
AFM
Openshaw, Manchester
09.2022 - 12.2023
- Served food and beverages to dining guests with outstanding customer service.
- Cleaned preparation areas thoroughly to avoid cross-contamination.
- Collected, washed and sanitised dishes and cooking utensils.
- Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
Store Assistant
Clarks
Manchester
06.2023 - 09.2023
- Guided customers to locate products or alternative items.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Organised stock and checkout area proactively between serving customers to maintain orderly shop floor
- Coordinating the shipping of storeroom stock, managing matters including raising sales orders ,processing stock and scheduling deliveries.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
Waitress
Happyman Pub
Wythenshawe, Manchester
06.2021 - 08.2021
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Prepared tables for guests and reset tables between customers.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Education
Dietetics -
University Of Newcastle
Newcastle05.2027
A-Levels - Biology, Psychology, Sociology
Aquinas College
Stockport06.2023
GCSES - Science, Maths, English, Geography
The Kingsway School
Cheadle, Stockport05.2021
Skills
- Communication skills
- Customer service
- Attentive
- Food preparation
- Teamwork
- Responsibility
- Time management
- Problem-solving
- Team Player
- Cash handling
- Complaint management
- Confident communicator
- Customer Service
Certification
- Drivers License
Languages
1,6
Languages
English
French
Timeline
Waitress/ Bar Staff/ Server
Holiday Inn Express
11.2024 - 12.2025
Seasonal Sales Assistant
Lush Cosmetics
10.2023 - 12.2023
Sales executive
MoneyExperts
08.2023 - 12.2023
Store Assistant
Clarks
06.2023 - 09.2023
Catering Assisstant
AFM
09.2022 - 12.2023
Waitress
Happyman Pub
06.2021 - 08.2021
Dietetics -
University Of Newcastle
A-Levels - Biology, Psychology, Sociology
Aquinas College
GCSES - Science, Maths, English, Geography
The Kingsway School