Jessica Law
London,London
Summary
A highly skilled professional with expertise in customer service, communication, and leadership within the hospitality and healthcare sectors. Demonstrates proficiency in safe manual handling practices, hygiene regulations compliance, and staff training and development. Possesses a strong understanding of medical ethics, radiation oncology techniques, and cancer biology knowledge. Committed to holistic patient care and advocacy while ensuring adherence to healthcare regulations. Career goals include advancing patient care through innovative treatment methods and enhancing team performance through effective leadership.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Waitress/ Bar Staff
Pan Asian Cuisine
Margate, Kent
2022.07 - Current
- I work as a waitress, bar staff and assistant in the kitchen. I help customers when they have complaints and greet people with a warm smile. I help with some of the training of new staff as well as help guide current employees in how to act when in the restaurant.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Improved customer satisfaction by providing efficient and friendly service.
- Assisted with inventory management, streamlined restaurant operations.
- Advanced team efficiency by assisting in training new waitstaff members.
- Managed table settings for enhanced dining experience.
- Maintained clean and organised dining area for customer comfort.
- Accommodated special event needs, provided customised services for parties.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Waitress/ Bar Staff
The Yarrow Hotel
Broadstairs, Kent
2023.02 - 2024.12
- At this job I work with my fellow colleges and students from East Kent College as an employee of the EKG group. When I first started I took part in serving their seven course tasting menu which we had to learn every night as well as understanding their accompanied wine pairings which would then be explained to the guests that stayed in the Hotel. I would also take part in serving the guests that came for the events we held such as weddings and event parties. Being a part of hosting wedding shows the responsibility I have as well as the commitment to my jobs.
- Accommodated special event needs, provided customised services for parties.
- Maintained clean and organised dining area for customer comfort.
- Utilised professional communication skills to resolve customer complaints.
- Managed table settings for enhanced dining experience.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Met special dietary requests with careful preparation and presentation of dishes.
Education
Bachelor of Science - Therapeutic Radiographer and Oncology
City St George's University of London
London 09/2023 -
A-level - Psychology
Chatham and Clarendon Grammar School
Ramsgate 09/2021 - 07/2023
A-level - Biology
Chatham and Clarendon Grammar School
Ramsgate 09/2021 - 07/2023
A-level - History
Chatham and Clarendon Grammar School
Ramsgate 09/2021 - 07/2023
GCSE - Biology
Sandwich Technology School
Sandwich 09/2016 - 06/2021
GCSE - Physics
Sandwich Technology School
Sandwich 09/2016 - 06/2021
GCSE - Chemistry
Sandwich Technology School
Sandwich 09/2016 - 06/2021
GCSE - English
Sandwich Technology School
Sandwich 09/2016 - 06/2021
GCSE - Mathematics
Sandwich Technology School
Sandwich 09/2016 - 06/2021
GCSE - Sports Science
Sandwich Technology School
Sandwich 09/2016 - 06/2021
GCSE - Child Development
Sandwich Technology School
Sandwich 09/2016 - 06/2021
GCSE - History
Sandwich Technology School
Sandwich 09/2016 - 06/2021
Skills
- Customer service and support
- Organizational skills
- Communication skills
- Leadership abilities
- Hospitality expertise
- Safe manual handling practices
- Alcohol license awareness
- Staff training and development
- Hygiene regulations compliance
- Holistic patient care
- Patient advocacy
- English fluency
- Allergen guide familiarity
- Treatment machines operation
- Healthcare regulations knowledge
- Medical ethics understanding
- Radiation oncology techniques
- Linear accelerator operation
- Cancer biology knowledge
Certification
- GCSE Qualifications
- A-level Qualifications
- Safe Guarding Qualifications
Personal Details
- Driver's License- None
- Eligible to work in the UK- Yes
- Highest Level of Education- A-level or Equivalent
Languages
English
Native
Thai
Upper intermediate
References
References available upon request.
Timeline
Waitress/ Bar Staff
The Yarrow Hotel
2023.02 - 2024.12
Waitress/ Bar Staff
Pan Asian Cuisine
2022.07 - Current
Bachelor of Science - Therapeutic Radiographer and Oncology
City St George's University of London
09/2023 -
A-level - Psychology
Chatham and Clarendon Grammar School
09/2021 - 07/2023
A-level - Biology
Chatham and Clarendon Grammar School
09/2021 - 07/2023
A-level - History
Chatham and Clarendon Grammar School
09/2021 - 07/2023
GCSE - Biology
Sandwich Technology School
09/2016 - 06/2021
GCSE - Physics
Sandwich Technology School
09/2016 - 06/2021
GCSE - Chemistry
Sandwich Technology School
09/2016 - 06/2021
GCSE - English
Sandwich Technology School
09/2016 - 06/2021
GCSE - Mathematics
Sandwich Technology School
09/2016 - 06/2021
GCSE - Sports Science
Sandwich Technology School
09/2016 - 06/2021
GCSE - Child Development
Sandwich Technology School
09/2016 - 06/2021
GCSE - History
Sandwich Technology School
09/2016 - 06/2021