Ella Thompson
Hull,East Riding of Yorkshire
Summary
I have gained a friendly and enthusiastic mindset while waitressing and operating in fast-paced environments with demanding objectives for sales, service and quality. I have talent for adapting to changing menus and policies, as well as handling customer issues.
Experienced in providing exceptional customer service with focus on creating welcoming dining environments. Consistently ensures smooth front-of-house operations through strong communication and multitasking skills. Delivering a positive guest experience by anticipating needs and maintaining high standard of hospitality.
Overview
5
5
years of professional experience
12
12
years of post-secondary education
Work history
FOH Waitress/Bar Staff
The Staggs Head Inn
Hull, East Riding of Yorkshire
2022.10 - Current
- Handled cash register duties efficiently, minimising errors in financial transactions.
- Checked on customers during their meals, ensuring satisfaction with food and service quality.
- Balanced multiple responsibilities while maintaining high standards of customer service.
- Served food and beverages to customers, providing friendly and attentive service.
- Coordinated reservations effectively managing seating arrangements.
- Prepared tables for new arrivals, ensuring a welcoming atmosphere.
- Prioritised task completion during peak hours for smooth operation of restaurant services.
- Enhanced guest satisfaction by quickly resolving complaints and issues.
Dance teaching assistant
LWHS School of Dance
Hull, Kingston upon Hull
2021.09 - 2024.07
- Provided effective assistance for choreographing school dance performances.
- Enhanced student understanding by demonstrating various dance techniques.
- Encouraged dancers to develop stage presence and performance skills.
- Engaged young people with passion and enthusiasm for different dancing styles.
- Gave constructive feedback on students' class performance.
- Trained people aged 2 to 11 in dance.
Waitress
Sandhills Garden Centre
Hull , East Riding of Yorkshire
2022.08 - 2022.10
- Improved customer satisfaction by providing efficient and friendly service.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Provided top-notch service to customers, improved overall dining experience.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
Education
Bachelor of Arts degree with Honours - Primary Education
University of Hull
Hull 2024.09 - 2026.07
A-Levels - Criminology
Wyke Sixth Form College
Hull, Kingston upon Hull 2022.09 - 2024.06
A-Levels - Dance
Wyke Sixth Form College
Hull, Kingston upon Hull 2022.09 - 2024.06
BTEC - Sport
Wyke Sixth Form College
Hull, Kingston upon Hull 2022.09 - 2024.06
GCSEs -
Holderness Academy
Hull, Kingston upon Hull 2017.09 - 2022.06
Skills
- Customer service
- Public interaction
- Communication skills
- Telephone etiquette
- Multi-tasking skills
- Problem solving
- Confidence development
Affiliations
- From being 7 years-old to 19 years-old I had a love for dancing. I was able to compete in many competitions, as well as taking part in a range of different dance exams in which in many I would get a distinction. This kind of hobby growing up really allowed me to build in my confidence, as well as being able to learn and take in information very quickly from my teachers. Quickly adapting to the environment and being able to quickly put things in place such as corrections to make my performance better.
Timeline
Bachelor of Arts degree with Honours - Primary Education
University of Hull
2024.09 - 2026.07
FOH Waitress/Bar Staff
The Staggs Head Inn
2022.10 - Current
A-Levels - Criminology
Wyke Sixth Form College
2022.09 - 2024.06
A-Levels - Dance
Wyke Sixth Form College
2022.09 - 2024.06
BTEC - Sport
Wyke Sixth Form College
2022.09 - 2024.06
Waitress
Sandhills Garden Centre
2022.08 - 2022.10
Dance teaching assistant
LWHS School of Dance
2021.09 - 2024.07
GCSEs -
Holderness Academy
2017.09 - 2022.06