Abhishek Ramekar
Hatfield,United Kingdom
Summary
Accomplished IT professional with extensive expertise in cybersecurity, cloud computing, and network management. Proficient in Python, SQL, and PowerShell scripting, with a strong command of Microsoft Azure and AWS environments. Demonstrates exceptional skills in penetration testing, vulnerability management, and incident response. Adept at utilising tools such as Splunk, ELK Stack, and Microsoft Sentinel for threat hunting and log analysis. Committed to continuous learning and applying analytical thinking to solve complex problems. Career goals include advancing in cybersecurity leadership roles while enhancing organisational security posture through innovative solutions.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Security and Batch operations (SOC) Analyst
PayPoint PLC
Welwyn Garden City, United Kingdom
02.2025 - 07.2025
- Part of 24x7 IT Security and Operations team, reporting into IT security and Operations manager, daily tasks include monitoring and securing infrastructure, companywide services and conducting Batch Operations ensuring all processes, and operations ran smoothly.
- Monitored and analysed security events using SIEM tools like Microsoft Sentinel, Microsoft Defender, Microsoft Defender for cloud, Grafana, Zabbix, Splunk to detect and mitigate alerts/ threats, executed and scripted in KQL for hunting/ investigating, log analysis and created Notebooks in Microsoft Sentinel.
- Automated over 10% of SIEM alerts through playbook development, significantly reducing false positives and improving response efficiency consistently handling and resolving over 100+ incidents each week.
- Supported threat intelligence and log analysis, identifying potential security vulnerabilities and risks. Correlated logs and tickets from Halo ITSM and ServiceNow to escalate potential Major incidents. Conducted risk and vulnerability assessments through Nessus and Appcheck, providing findings and recommendations to senior management.
- Utilised Beyond Trust and Remote desktop protocol (RDP) to access multiple services hosted over Microsoft 2016 server and Microsoft 2022 server ensuring service operationality and responding to monitoring alerts. Scripted and executed in SQL to generate Database files that support the operations.
- Managed and executed batch processing tasks using Jenkins (CI/ CD Pipeline), Azure batch, Lightwell ensuring the timely and secure execution of critical business operations and meeting the SLAs.
- Ensured strict adherence to cybersecurity policies, frameworks, and regulatory requirements including ITIL, ITSM, GDPR, PCI-DSS, and ISO 27001 by reviewing security controls and configurations.
- Responsible for Coordinating with all internal teams to escalate any alert, sending Major incident notification to relevant stakeholders, handling P1 incidents and responsible for conducting root cause analysis.
- Promoted Internally to IT security and operations team from previous role, for showing determination and potential to contribute to PayPoint security infrastructure. Stayed updated on the latest cybersecurity threats, vulnerabilities, and best practices to improve incident detection and response achieved SC 200 and AZ 500 qualification.
Retail Services and Compliance Advisor
PayPoint PLC
Welwyn Garden City, United Kingdom
09.2024 - 02.2025
- Logged and managed cases using Salesforce and monitored queries with ServiceNow and micolab, ensuring accurate record-keeping and adhered to Service Level Agreements (SLAs) Compliance. Proficient in Microsoft 365 Suite.
- Provided First line support to customers who use PayPoints’ services for the issues they might be facing, worked in a fast-paced environment and dealt with various types of customers offering excellent customer support.
- Assisted Retailers/ Clients with issues and queries regarding their PPOS PayPoint Payment device, while issuing energy credits or any other financial queries to resolve any issues they might be facing in general use case or while serving customers. Conducted workstreams on salesforce in collaboration with Retail Support team.
- Worked in close relation with the teams to escalate and help customers access their payments and collaborated with the imovo team on daily basis at PayPoint to escalate other vouchers related issues, while following strict GDPR Policies.
- Collaborated with teams and Shadowed the End-User Computing (EUC) team to gain practical knowledge of IT support processes and expand skillset.
- Exceeded personal KPIs with 100% productivity, consistently resolving and logging an average of 12 cases per hour, receiving positive feedback from superiors.
- Received company wide recognition from other Team leaders and managers at the Retail Service Hub all hands meeting hosted by the company.
Customer Service Associate
TJX Europe, Tkmaxx
St Albans, United Kingdom
10.2022 - 08.2024
- Worked in this role while pursuing higher education in Cybersecurity, worked with team to optimize sales strategies and resolve customer issues, emphasizing teamwork and, developing essential skills required in IT Support and SIEM operations.
- Managed frontline control and inventory, developing a solid understanding of GDPR and PCI-DSS data protection standards while carrying out essential tasks.
- Acquired knowledge of retail services and operated PPOS systems on daily basis, laying a foundation for understanding technology infrastructure in IT roles.
- Provided first line service to customers on daily basis, collaborated with the loss prevention team to monitor and report malicious activities and recognized for exceptional reliability and leadership, receiving recognitions for outstanding performance and received positive feedbacks from customers.
Information Security Intern
Nucsoft limited
Mumbai
10.2021 - 02.2022
- Conducted hands-on training sessions covering information security fundamentals including risk management, threat intelligence, and incident response.
- Assisted senior team members in conducting security assessments to identify network vulnerabilities and resolve issues related to network security, threat analysis, and vulnerability mitigation.
- Gained practical experience with Kali Linux and tools such as Nmap, Msfconsole, Nessus, and Aircrack-ng for penetration testing, network monitoring, and understanding virtual machines and remote desktops.
- Acquired skills in troubleshooting network issues, drafting network policies, and providing technical support to end-users, contributing to effective problem resolution and client satisfaction.
- Ensured security best practices were implemented and adhered to, maintaining high-performing security frameworks.
- Recognized for dedication and enthusiasm in learning, receiving positive feedback from supervisors for contributions to team projects. Produced detailed reports on network assessments, highlighting findings and recommendations for improving network security and performance.
Education
Master of Science - Cybersecurity with Advanced research
University of Hertfordshire
09.2022 - 09.2024
Bachelors of Electronics Engineering - Electronics Engineering
Ramrao Adik Institute of Technology, Mumbai University
08.2018 - 05.2022
Skills
- Python
- SQL
- PowerShell
- Bash
- Batch
- KQL
- Power BI
- Google Colab
- Microsoft Azure
- Microsoft 365 Admin
- Microsoft Intune
- Microsoft Active Directory
- Microsoft Server (2016/2022)
- AWS Cloudwatch
- AWS Cloudtrail
- VirtualBox
- Hyper-V
- BeyondTrust
- Microsoft Sentinel
- Microsoft Defender XDR
- Splunk
- ELK Stack
- Grafana
- Zabbix
- AWS s3 stack
- Penetration Testing
- Vulnerability Management
- Patch Management
- Network & Service Monitoring
- Digital Forensics
- Threat Hunting
- Log Analysis
- Incident Response
- Major Incident Management
- Zscaler
- Intrusion Detection/Prevention Systems (IDS/IPS)
- Root Cause Analysis
- TCP/IP
- DNS
- DHCP
- VPN
- Wireshark
- Tshark
- Nmap
- Nessus
- Zenmap
- Firewall Concepts
- Network Segmentation
- Firewall configuration
- Problem Solving
- Analytical thinking
- Presentation
- Communication
- Teamwork
- Continuous learning
- Salesforce
- ServiceNow
- Jira Service Desk
- Zendesk
- Halo ITSM
- TeamViewer
- Remote Desktop Protocol (RDP)
- AnyDesk
- LogMeIn
- Troubleshooting
- Spiceworks
- Asset Panda
- Putty
- ManageEngine
- Ignite
- Network monitoring
- Azure monitor
- Jenkins
- Lightwell
- Bitdefender
- ITIL
- GDPR
- PCI-DSS
- MITRE ATT&CK framework
- ISO 27001
- NIST Framework
Certification
- Google IT Support Certification
- Tryhackme SOC Level 1 and Level 2
- Microsoft Certified: Security Operations Analyst Associate SC 200
- Microsoft Certified: Azure Security Engineer Associate AZ 500
- CompTIA Security+ (SY0-601)
- CompTIA Pentest+ (PT0-002) training completed
- Microsoft Certified: Azure Fundamentals- AZ 900
- IBM Cybersecurity Fundamentals Certification
- Microsoft IT Support Specialist
- Foundations of Operationalizing MITRE ATT&CK v13
- Foundations of Breach & Attack Simulation using MITRE ATT&CK
- Service Management with ITIL 4
Timeline
Security and Batch operations (SOC) Analyst
PayPoint PLC
02.2025 - 07.2025
Retail Services and Compliance Advisor
PayPoint PLC
09.2024 - 02.2025
Customer Service Associate
TJX Europe, Tkmaxx
10.2022 - 08.2024
Master of Science - Cybersecurity with Advanced research
University of Hertfordshire
09.2022 - 09.2024
Information Security Intern
Nucsoft limited
10.2021 - 02.2022
Bachelors of Electronics Engineering - Electronics Engineering
Ramrao Adik Institute of Technology, Mumbai University
08.2018 - 05.2022
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