Summary
Overview
Work history
Education
Skills
Certification
Accomplishments
Languages
Volunteer Work
Timeline
Generic
Prakyath Aiyappa

Prakyath Aiyappa

Hatfield,United Kingdom

Summary

A result-oriented and compassionate professional with experience in both financial crime prevention and customer service within regulated and high-impact environments. Committed to leveraging problem-solving abilities to drive organisational success and achieve career growth in a dynamic environment.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Retail Service Advisor

PayPoint Plc
Welwyn Garden City, Hertfordshire
03.2025 - Current
  • Provide empathetic and solution-focused customer service to individuals accessing DWP benefits or pension payments through the Payment Exception Service, often from vulnerable backgrounds.
  • Manage inbound customer interactions through phone calls and emails.
  • Assist customers in resolving payment issues, verifying identity, and ensuring secure access to their allowances.
  • Maintain accurate records, follow compliance protocols, and escalate concerns when necessary.
  • Use Salesforce to log cases, track customer interactions, and manage resolutions efficiently and accurately.



Customer Service and Operations Analyst

NatWest Group
Bengaluru, India
08.2022 - 06.2024
  • Analysed customer data to identify red flags related to Anti-Money Laundering (AML) and Terrorism Financing; escalated cases based on severity and ensured timely resolution.
  • Performed Customer Due Diligence (CDD) for high-risk clients, ensuring compliance with internal and external requirements.
  • Stayed current with evolving AML regulations, internal policies, and industry trends to ensure best practices in financial crime risk management.
  • Led staff training initiatives, increasing competency levels across the team.
  • Part of the Exits Team, managing customer relationship closures as per risk-based decisions and compliance protocols.


Education

Master of Science - International Business

University of Hertfordshire
Hatfield
09.2024 - 09.2025

Bachelor of Business Administration - Finance

St Joseph's College
Bengaluru, India
06.2019 - 06.2022

Skills


  • Time Management
  • Communication
  • Teamwork
  • Problem Solving
  • AML Compliance
  • MS Excel
  • Back Office
  • Salesforce

Certification

  • AML Skill Assessment Level 1 & 2 - Natwest, 2023
  • Business Banking Portfolio Management - Natwest, 2022
  • Ms Excel




Accomplishments

  • Recognition Award – NatWest Group (2024)
  • Awarded for exemplary contribution to the Exits Team.
  • Top Performer Award – NatWest Group (2023)
  • Recognised for outstanding performance.

Languages

English
Fluent
Hindi
Fluent
Kannada
Fluent

Volunteer Work

  • BEMBALA, St Joseph's College

     Social outreach program aiming to spread traffic awareness


  • ASHWAS, Christ Pre-University College

     Social outreach program that focuses on helping the underprivileged.

Timeline

Retail Service Advisor

PayPoint Plc
03.2025 - Current

Master of Science - International Business

University of Hertfordshire
09.2024 - 09.2025

Customer Service and Operations Analyst

NatWest Group
08.2022 - 06.2024

Bachelor of Business Administration - Finance

St Joseph's College
06.2019 - 06.2022

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Prakyath Aiyappa