Pawel Strzelecki

After working on a temporary basis at PayPoint, I was offered a permanent position at the Parcels team, facilitating contact between our logistics clients and local stores to ensure smooth operations.

Responsibilities included:

- Swift and prompt email correspondence with our clients.

- Calls to our stores network in order to locate parcels

- Sales calls to our stores in order to expand our parcels network.

Placements: PayPoint Parcels Team

Starting as a home shopping colleague, I consistently exceeded my contractual responsibilities and was made Section Leader when an opening was made available.

• As section leader, responsibilities included managing workflow of over 40 people, both pickers and drivers.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Gained experience using organizational software such as Microlise and Looker in day-to-day operations.

In my time at Tutorfair, I was responsible for:

• Facilitating contact between tutors and clients and answering queries through email and live chat service, often juggling multiple clients simultaneously
• Provided remote tech support to clients and helped to troubleshoot common issues, helping many non-tech literate customers in a clear and concise way
• Interacted with many common customer service infrastructure software - ZenDesk, Olark, Freshworks, Help Desk, NAV and Magento
• Wrote instructional documents for training other employees and helped to document common client interactions for possible future improvement
• Helped to train AI algorithm to recognize key words and phrases that might denote potential rule breaking behaviour from clients or tutors through on-site messaging system
• Worked remotely for the majority of employment

• During my time as a contractor for First Call Contract Services, I worked as a picker/packer and general warehouse worker at multiple warehouses.

• Sole IT support technician on site, responsibilities included procuring, setting up and maintaining equipment for an office of 50+ employees; this included work laptops, printers and TVs set up with Raspberry Pi to use for displays
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Patched software and installed new versions to eliminate security problems and protect data.
• During my employment, team had moved offices and as such it was my responsibility to prepare, lay out and set up large office space to be used for employees, including setting up local network and cabling for broadband access.