Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Certification
Timeline
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ABEY SUNNY

Ilford,Redbridge

Summary

Dynamic and adaptable professional with expertise in crew scheduling, training and development, and strategic planning. Demonstrates exceptional communication skills, cultural awareness, and interpersonal engagement to foster collaborative team environments. Proficient in managing fast-paced operations while leveraging bilingual capabilities to enhance responsiveness and global connectivity. Committed to driving organisational success through effective planning and development initiatives.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

3
3
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work history

Crew member

Five Guys
Baker Street, London, City of Westminster
07.2022 - Current
  • Participated in regular stock takes helping manage supplies efficiently.
  • Managed inventory levels for efficient operations during peak hours.
  • Offered menu recommendations based on customer preferences improving their dining experience.
  • Resolved customer complaints quickly, restoring trust in our service quality.
  • Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
  • Executed daily operation procedures ensuring adherence to company's policies.
  • Handled high-pressure situations calmly providing solutions promptly.
  • Prepared food items according to the established recipes maintaining consistency of taste and presentation.
  • Assisted in staff training to enhance teamwork and improve service delivery.

Crew team member

KFC
Leicester Square, london
03.2022 - 07.2022
  • Implemented company policies by educating team members on standard operating procedures.
  • Assisted in stock inventory management for streamlined operations.
  • Maintained cleanliness in dining areas for enhanced customer experience.
  • Attended regular training sessions, contributing to personal development and skill enhancement.
  • Handled cash transactions, ensuring accuracy at all times.
  • Increased customer satisfaction with prompt and courteous service.
  • Participated in team briefings for effective communication and understanding of daily goals.
  • Worked under pressure during peak hours whilst maintaining high-quality service standards.
  • Resolved customer complaints promptly, enhancing brand reputation.
  • Attended to customers with friendly and accurate service.

Education

Bachelor of Business Administration - BUSINESS

Mahatma Gandhi University, Kerala
KERALA
03.2013 - 03.2016

Master of Business Administration - HUMAN RESOURSE MANAGEMENT

SURESH GYAN VIHAR UNIVERSITY
JAIPUR
01.2019 - 01.2021

Master of Science - SUPPLY CHAIN MANAGEMENT

Anglia Ruskin University
Chelmsford, Essex
01.2022 - 09.2023

Skills

  • Communication excellence
  • Fast-Paced work adaptability
  • Bilingual or multilingual
  • Responsive engagement
  • Crew scheduling expertise
  • Team player
  • Training and Development
  • Cultural awareness
  • Interpersonal communication
  • Strategic planning

Affiliations

  • FOOTBALL
  • BADMINTON
  • READING

Languages

English
Advanced
Malayalam
Native
Tamil
Intermediate
Hindi
Intermediate

Certification

  • CARE CERTIFICATE
  • TALLY ERP 9

Timeline

Crew member

Five Guys
07.2022 - Current

Crew team member

KFC
03.2022 - 07.2022

Master of Science - SUPPLY CHAIN MANAGEMENT

Anglia Ruskin University
01.2022 - 09.2023

Master of Business Administration - HUMAN RESOURSE MANAGEMENT

SURESH GYAN VIHAR UNIVERSITY
01.2019 - 01.2021

Bachelor of Business Administration - BUSINESS

Mahatma Gandhi University, Kerala
03.2013 - 03.2016

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ABEY SUNNY