Abbie Rose Hartington
Dalkeith
Summary
Friendly and motivated individual with strong communication and teamwork skills, able to handle fast-paced environments and provide excellent customer service. Proficient in multitasking and maintaining positive attitude under pressure. Committed to enhancing guest experiences and contributing to smooth-running operation.
Overview
3
3
years of professional experience
Work history
Waitress assistant
Vandal & Co
Dundee, Dundee City
2024.06 - 2024.09
- Ensured customer satisfaction by addressing queries and complaints promptly.
- Worked closely with kitchen staff members to understand dietary needs of specific clients.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Restocked bar efficiently during busy periods.
- Managed stock levels efficiently, preventing shortage during peak hours.
Waitress assistant
Kayas cafe
Dalkeith, Midlothian
2023.05 - 2023.08
- Assisted in food preparation, ensuring prompt service during busy times.
- Enhanced dining experience through friendly interaction with customers.
- Checked customers' identities to ensure they met age requirements for purchase of alcohol,.
- Delivered meals swiftly, contributing to positive dining experience for guests.
- Assisted head waitress with large party coordination, aiding in smooth function.
Customer assistant
Sainsbury's
Edinburgh
2022.10 - 2023.03
- Ensured health and safety regulations complied within work premises at all times.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Assisted customers with product selection to ensure satisfaction.
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
Account Client Services Intern
BlackRock
Edinburgh
2022.06 - 2022.08
- Assisted senior staff in data analysis tasks to inform strategic decisions.
- Encouraged team work amongst other interns with implementation of group tasks.
- Organised collaborative group activities, fostering team work skills amongst students.
Counter Assistant
La Favorita
2021.10 - 2022.06
- Served customers quickly during peak hours to minimise waiting time.
- Upheld hygiene standards in food preparation areas for safe consumption by customers.
- Packaged purchased items neatly to enhance customer satisfaction.
- Assisted colleagues during busy periods to maintain smooth operation of outlet.
Events Waitress
Family friend
, Dalkeith Masonic Hall
2022.01 - 2022.01
- Demonstrated flexibility in shift timings as per event requirements maximising productivity.
- Handled payments accurately ensuring no discrepancies at the end of each event.
- Adhered strictly to hygiene standards whilst serving food and drinks for safe dining experience.
- Maintained cleanliness and orderliness during events leading to a pleasant dining experience.
Education
Scottish Qualifications Certificate - Wellbeing award; Religion, belief, and values unit; Scottish studies unit.
Newbattle Community High School
2022.08 - 2023.05
SQA National 5 - Mathematics A, English A, History A, Art and Design A, Biology B, Chemistry B, Psychology C
Newbattle Community High School
2021.08 - 2022.05
SQA Higher - Mathematics D, Chemistry D, Art and Design C, Human Biology B, English B, History B, Psychology A
Newbattle Community High School
2022.08 - 2023.05
Bachelor of Science - Psychology with Forensic Scene Investigation
University of Abertay
Dundee, Dundee City 2023.09 -
Skills
- Teamwork
- Problem solving
- Interpersonal skills
- Strong memory capacity
- Use of bar equipment
- Proactive listening
- Special diet awareness
- Knowledge of dietary restrictions
- Empathetic service
- Customer Service
- Menu knowledge
- Order memorisation
Affiliations
- Gym
- Socialising with Friends and Family
- Traveling
- Camping
- Forensic Science
- Behavioural and Cognitive Theories
References
References available upon request.
Timeline
Waitress assistant
Vandal & Co
2024.06 - 2024.09
Bachelor of Science - Psychology with Forensic Scene Investigation
University of Abertay
2023.09 -
Waitress assistant
Kayas cafe
2023.05 - 2023.08
Customer assistant
Sainsbury's
2022.10 - 2023.03
Scottish Qualifications Certificate - Wellbeing award; Religion, belief, and values unit; Scottish studies unit.
Newbattle Community High School
2022.08 - 2023.05
SQA Higher - Mathematics D, Chemistry D, Art and Design C, Human Biology B, English B, History B, Psychology A
Newbattle Community High School
2022.08 - 2023.05
Account Client Services Intern
BlackRock
2022.06 - 2022.08
Events Waitress
Family friend
2022.01 - 2022.01
Counter Assistant
La Favorita
2021.10 - 2022.06
SQA National 5 - Mathematics A, English A, History A, Art and Design A, Biology B, Chemistry B, Psychology C
Newbattle Community High School
2021.08 - 2022.05