Aaron Anthony Lee Jones
Caernarfon,Gwynedd
Summary
Accomplished professional with extensive expertise in benefits advice, job search assistance, and recruitment knowledge. Demonstrates a deep understanding of career development and universal credit, providing goal-setting guidance and coaching methodologies to enhance client success. Skilled in resilience building, patience, and tolerance, with a strong focus on time efficiency and customer service. Proficient in Microsoft Office Suite and training development, leveraging product knowledge to deliver exceptional service. Committed to empowering individuals through strategic decision-making and innovative unemployment strategies. A Disciplined individual with robust teamwork capabilities and problem-solving skills, coupled with strong sense of duty and resilience. Demonstrates leadership and adaptability, excelling in high-pressure environments and displaying excellent communication prowess..
Overview
29
29
years of professional experience
1
1
Certification
Work history
Work coach
Department For Work and Pensions
Bangor Gwynedd , Gwynedd
2013.12 - Current
- Handled difficult situations calmly and professionally, resulting in satisfactory resolutions.
- Enhanced clients' confidence through motivational speaking engagements.
- Actively listened to clients' needs and concerns, facilitating improved communication and trust-building.
- Advised on CV writing techniques and interview strategies leading to increased success rates for job applications.
- Provided ongoing support, leading to sustained employment retention.
- Identified barriers to employment and designed strategies for overcoming them, increasing chances of securing jobs.
- Assisted jobseekers for successful employment opportunities.
- Promoted positive attitudes towards work search activities among unemployed individuals through regular group discussions.
- Monitored progress of each client regularly, ensuring they were on track towards achieving their career goals.
- Remained knowledgeable in current support provisions for helpful customer advice.
- Managed and maintained varied caseloads, achieving personal performance targets.
- Advised clients on next steps to achieve job progression within target timeframes.
Lead Trainer
ASG Associates LTD
Leicestershire , Leicestershire
2007.06 - 2013.09
- Created detailed training schedules for optimal time management.
- Conducted regular progress assessments, identifying areas for improvement.
- Collaborated with management in developing role-specific training modules.
- Adapted teaching strategies based on individual trainee's learning style.
- Led team training initiatives, improving overall productivity.
- Developed comprehensive training programmes for enhanced staff performance.
- Enhanced employee skills with effective hands-on coaching.
- Rolled out new learning materials to enhance knowledge retention.
- Improved trainee engagement through innovative teaching methods.
- Maintained compliance standards during all training activities.
- Implemented customised training solutions, addressing unique learning needs.
- Promoted a positive learning culture within organisation.
Welsh Guardsman
British Army
London, City of London
1996.03 - 2006.07
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Executed strategic planning for effective combat operations.
- Ensured readiness of troops by conducting regular drills and exercises.
- Ensured safety by conducting daily security patrols.
- Achieved high level of fitness with rigorous physical training.
- Maintained strict discipline, resulting in an organised unit.
- Managed security of local areas and performed route clearance for visiting high-ranking officials.
Education
Criminology and phycology - Criminology
The Open University
North Wales 2025.10 -
Train the Trainer -
SAS Training
Birmingham 2006.02 - 2006.03
Sport Science - Sport
NEWI Wrexham
Wrexham 2006.09 - 2008.06
GCSEs -
Ysgol Brynrefail
Caernarfon 1990.09 - 1996.04
Skills
- Benefits advice
- Job search assistance
- Recruitment knowledge
- Career development understanding
- Universal credit system mastery
- Goal setting guidance
- Coaching methodologies
- Job market expertise
- Unemployment strategies
- Resilience building
- Patience and tolerance
- Time efficiency
- Customer Service
- Product knowledge
- Microsoft Office Suite
- Training development
- Decision making
Affiliations
- Fly Fishing
- Gardening
- Gym
- Cooking
- Walks
Certification
Advanced Security and Criminal Records check, CTC Cleared
Languages
English
Intermediate
Welsh
Intermediate
References
References available upon request.
Timeline
Criminology and phycology - Criminology
The Open University
2025.10 -
Work coach
Department For Work and Pensions
2013.12 - Current
Lead Trainer
ASG Associates LTD
2007.06 - 2013.09
Sport Science - Sport
NEWI Wrexham
2006.09 - 2008.06
Train the Trainer -
SAS Training
2006.02 - 2006.03
Welsh Guardsman
British Army
1996.03 - 2006.07
GCSEs -
Ysgol Brynrefail
1990.09 - 1996.04