Summary
Overview
Work history
Education
Skills
Interests
Additional Information
Languages
Accomplishments
Certification
References
Timeline
Generic

Mohammed Kijir Ahmed

Hyde,United Kingdom

Summary

A motivated professional with a strong academic foundation in criminology and the criminal justice process, complemented by extensive experience in career coaching, claims negotiation, and customer service. Currently serving as a Work Coach for the Department for Work and Pensions (DWP), supporting individuals in achieving sustainable employment and overcoming barriers to work. Proven ability to analyze complex issues, resolve disputes, and manage client relationships effectively. Seeking a challenging role in the UAE to leverage my expertise in career coaching, criminal justice, or risk management.

Overview

8
8
years of professional experience
1
1
Certification

Work history

Work Coach

Pensions, DWP
11.2020 - Current
  • Provide personalized, one-on-one career coaching to claimants from diverse backgrounds, including individuals facing barriers such as disabilities, long-term unemployment, or criminal records
  • Develop tailored employment action plans, offering guidance on CV writing, job applications, and interview preparation
  • Work collaboratively with employers and local organizations to secure job opportunities for clients, ensuring alignment with their skills and goals
  • Deliver workshops to enhance employability, including confidence building, workplace communication, and time management
  • Monitor claimant progress and maintain accurate records to evaluate the effectiveness of action plans and interventions
  • Provide compassionate support to claimants during challenging times, helping them build resilience and motivation
  • Key Achievements:
  • Helped over 200 clients secure long-term employment or training opportunities
  • Led a pilot program aimed at supporting ex-offenders into employment, achieving a 90% success rate
  • Received recognition for exceeding performance targets and fostering positive client outcomes.

Customer Service/Sales Advisor

Sky
11.2019 - 11.2020
  • Resolved technical queries while maximizing sales opportunities by upselling tailored packages
  • Delivered excellent customer service by building rapport and addressing complaints effectively
  • Consistently met individual and team performance targets.

Credit Hire/Recoveries Negotiator

EasiDrive Ltd
08.2018 - 11.2019
  • Managed client claims, liaising with insurers and repairers to ensure swift resolution
  • Investigated non-payment delays and escalated files to litigation with accurate documentation
  • Delivered outstanding results by exceeding individual and collective targets.

Senior Claims Advisor

Action365 Ltd
09.2017 - 07.2018
  • Administered First Notification of Loss (FNOL) claims, liability disputes, and credit hire claims
  • Investigated potential fraud cases and ensured compliance with legal procedures
  • Created case summaries using case law for dispute resolution and successful recovery of losses.

Claims Negotiator

1st Central Insurance
06.2016 - 08.2017
  • Recorded, processed, and settled claims efficiently within service-level agreements
  • Handled claims involving theft, total loss, and repairs while negotiating with stakeholders
  • Managed workloads through effective diary management and attention to detail.

Education

MSc - Criminal Justice Process

University of Salford
2016

BSc (Hons) - Criminology and Sociology, research methods

University of Salford
2015

Skills

  • Career Coaching & Employment Support
  • Criminal Justice Analysis and Case Management
  • Customer Service Excellence and Complaint Resolution
  • Claims Negotiation and Recovery
  • Stakeholder Engagement and Advocacy
  • Training Delivery & Workshop Facilitation
  • Research and Analytical Skills (Quantitative & Qualitative)
  • Proficient in Microsoft Office Suite
  • Additional Skills
  • Proficient in IT, including Microsoft Word, Excel, PowerPoint, and Outlook
  • File and records management
  • Benefits and compensation
  • Policies
  • Benefits administrator

Interests

Interests and Achievements , Active member of Jubo Shongo (Youth Club), mentoring young adults on diverse issues and organizing educational events. Passionate about football, regularly participating in social matches.

Additional Information

  • .

Languages

English
Native
Bengali
Native

Accomplishments

    Entrepreneurial Ventures

  • Operate a successful short-term rental business, applying skills in marketing, financial management, and customer service to achieve consistent growth.

Certification

UC North Aspire Programme | Graduate Certificate | 2024

  • Developed skills in leadership, personal development and enhancing career skills.

References

References available upon request.

Timeline

Work Coach

Pensions, DWP
11.2020 - Current

Customer Service/Sales Advisor

Sky
11.2019 - 11.2020

Credit Hire/Recoveries Negotiator

EasiDrive Ltd
08.2018 - 11.2019

Senior Claims Advisor

Action365 Ltd
09.2017 - 07.2018

Claims Negotiator

1st Central Insurance
06.2016 - 08.2017

BSc (Hons) - Criminology and Sociology, research methods

University of Salford

MSc - Criminal Justice Process

University of Salford

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