Maud Woolf
Glasgow City
Summary
Driven Civil Servant with knack for empowering others and fostering personal growth. Demonstrates strong communication and problem-solving skills, combined with ability to build rapport and motivate individuals towards achieving their goals.
Overview
10
10
years of professional experience
Work history
Work coach
Department For Work & Pensions
Glasgow, Glasgow City
05.2024 - Current
- Conducted workshops to enhance job seekers' skills.
- Actively listened to clients' needs and concerns, facilitating improved communication and trust-building.
- Handled difficult situations calmly and professionally, resulting in satisfactory resolutions.
- Assisted jobseekers for successful employment opportunities.
- Referred clients to relevant external agencies when necessary, ensuring comprehensive help was provided at all times.
- Collaborated with employers for effective job matching.
- Monitored progress of each client regularly, ensuring they were on track towards achieving their career goals.
- Advised on CV writing techniques and interview strategies leading to increased success rates for job applications.
- Scheduled appointments to facilitate smooth operations.
- Handled incoming correspondence for effective communication flow.
- Managed internal databases with meticulous data entry.
Bursary Assistant
Glasgow Kelvin College
Glasgow, UK
09.2021 - 05.2023
- Working to tight deadlines while assisting the bursaries team with the seasonal influx of student bursary applications. This role required PVG certification.
- Highly proficient at using spreadsheets, funding management software, Outlook and college databases in order to process student finance.
- Using exceptional customer service skills while guiding vulnerable students through the process of application
- Maintaining strict confidentiality while handling sensitive information
- Responded to telephone enquiries from students, faculty and members of the public.
- Offered continuous assistance with photocopying, scanning, and basic clerical support to help staff maintain smooth workflow.
Bookseller
Forbidden Planet
Bristol, UK
09.2019 - 07.2020
- Chain selling cult sci-fi books, comics and collectibles. General team member working on the shop floor and handling sales with a focus on the book section.
- Full responsibility for managing and maintaining the bookstore section. Guaranteed an appealing sales floor by ensuring effective shelving, cleaning and organising of space.
- Full responsibility for book buying, ordering and selling of books, including writing recommendations and reading manuscripts of new novels published through the company publishing arm.
Administration Assistant and Translator, Intern
Schlossmuseum Arnstadt
Arnstadt, Germany
09.2015 - 08.2016
- Curation of ongoing and upcoming exhibitions, including preparation of exhibition space, and choosing and preparing artefacts for transport from various regional museums
- Writing engaging and educational content in German and English for an ongoing blog aimed at general members of the public, and regularly updating the with photographs I took for the purpose
- Providing professional quality English language translations for the website and museum literature. Giving English language tours and working with the weekend children's learning groups in both German and English.
Education
GCSEs - English and History of Art
Aberdeen University
09.2021
MLitt - Creative Writing
University of Glasgow
09.2019
Skills
- Dedicated team player with friendly nature
- Organisational skills
- Sensitive material handling
- Administrative support
- Microsoft Office
- Multi-tasking ability
- Welfare benefits navigation
- Resilience building
- Digital career tools
- Data protection law awareness
Timeline
Work coach
Department For Work & Pensions
05.2024 - Current
Bursary Assistant
Glasgow Kelvin College
09.2021 - 05.2023
Bookseller
Forbidden Planet
09.2019 - 07.2020
Administration Assistant and Translator, Intern
Schlossmuseum Arnstadt
09.2015 - 08.2016
GCSEs - English and History of Art
Aberdeen University
MLitt - Creative Writing
University of Glasgow
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