Carli Burke
Cheltenham,Gloucestershire
Summary
A seasoned professional with extensive experience in remote project management and team leadership from 2020 to 2025, demonstrating proficiency in electronic communication platforms and office software. Possesses strong coaching and mentoring skills, actively volunteering for a local Cyber/Tech mentoring programme. Expert in welfare and benefits systems, delivering over 50 workshops monthly on pensions, careers, and health advice. Offers exceptional career development advisory skills alongside a robust understanding of cyber security practices including GDPR, DPA, and ISO27001. Skilled in cross-functional team building and cross-cultural communications within professional settings.
Offering strong foundation in communication and interpersonal skills, with knack for problem-solving and motivating others. Knowledgeable about creating supportive environments and fostering client growth. Ready to use and develop coaching, mentoring, and client relationship-building skills in a Team Lead role.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work history
Work Coach
Department For Work & Pensions
Cheltenham
2025.06 - Current
- Evaluated clients' backgrounds, resulting in suitable job placements.
- Developed action plans to accomplish individual career goals.
- Advised on CV writing techniques and interview strategies leading to increased success rates for job applications.
- Identified barriers to employment and designed strategies for overcoming them, increasing chances of securing jobs.
- Referred clients to relevant external agencies when necessary, ensuring comprehensive help was provided at all times.
- Monitored progress of each client regularly, ensuring they were on track towards achieving their career goals.
- Liaised with educational institutions for provision of vocational courses to increase clients' skillsets.
Lead project manager
Owl Therapy Centre
Cheltenham, Gloucestershire
2022.07 - 2024.03
- Delivered projects within deadline by managing time effectively.
- Initiated changes in processes to improve overall project management practices.
- Ensured quality control with rigorous testing and review procedures.
- Identified potential risks, reducing impact on project outcome.
- Collaborated with stakeholders for clear understanding of project objectives.
- Facilitated training sessions to enhance team skills.
- Liaised closely with clients throughout projects, ensuring satisfaction at all times.
- Coordinated with multiple teams for effective project delivery.
Learning & Development Advisor
Bluelight Commercial
Birmingham, West Midlands
2021.01 - 2022.04
- Evaluated training effectiveness using feedback surveys and quizzes.
- Championed diversity and inclusion agendas with targeted training programmes.
- Streamlined company-wide training initiatives for increased operational efficiency.
- Facilitated workshops focusing on leadership skills, encouraging personal growth.
Academy Administration Manager
Global ATS - Aviation Training Services
Cheltenham, Gloucestershire
2017.03 - 2020.10
- Ensured compliance with regulatory standards by conducting regular audits of administrative processes.
- Implemented new software tools, improving productivity across the team.
- Streamlined departmental operations by implementing efficient administrative procedures.
- Created robust filing systems for improved document management.
- Performed risk assessments on operational practices with strict scrutiny providing safer work conditions.
Business Support Exec
UCAS
Cheltenham, Gloucestershire
2015.09 - 2017.02
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied positive customer service approach to increase satisfaction levels.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Small business owner
Self employed
Cheltenham, Gloucestershire
2010.08 - 2015.08
- Established strong rapport with stakeholders to enhance business credibility.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Put in place clear controls for financial administration and business management.
- Directed administration and optimisation of financial operations, payroll and accounting processes.
- Applied digital marketing tactics to drive business growth and awareness.
- Researched market trends and consumer behaviour to support business decision-making.
- Applied customer feedback to inform business strategy and foster continued loyalty.
- Managed daily operations for smooth functioning of the business.
- Created business plan, secured funding for growth initiatives.
- Managed financial accounts, ensured fiscal stability.
- Established positive relationships with clients through exceptional service delivery.
- Collaborated with local businesses for mutually beneficial partnerships.
Education
NVQ Level 4 - Operational Delivery
City & Guilds
2026.04 -
NVQ Level 2 - Safeguarding, Prevent and British Values
Gloucestershire College
2025.01 - 2025.04
NVQ Level 3 - Cyber Security Practices
NCFE
2024.04 - 2025.05
NVQ Level 2 - Lean Organisational Management Techniques
Vision 2 Learn
2021.06 - 2021.08
NVQ Level 5 - Project Management Fundamentals PFQ
Association of Project Management
2020.11 - 2020.12
Diploma of Higher Education - Community Studies with Psychology
University of Gloucestershire
Cheltenham 2002.09 - 2006.08
Skills
- Worked fully remotely between 2020 and 2025, successfully managing projects and project teams
- Excellent practical knowledge of utilising electronic platforms for communication/work purposes
- Office software proficiency
- Excellent coaching and mentoring skills, currently volunteer for a local Cyber/Tech mentoring programme
- Excellent knowledge of welfare and benefits system
- Currently deliver monthly 50 workshops on pensions, careers and health advice
- Excellent career development and advisory skills
- Strong working and theoretical knowledge of cyber security practices including GDPR, DPA and ISO27001
- Skilled in cross functional team building
- Strong working knowledge of cross cultural communications in a professional setting
Affiliations
- Gardening
- Creative Writing
- Solo Travel
Timeline
NVQ Level 4 - Operational Delivery
City & Guilds
2026.04 -
Work Coach
Department For Work & Pensions
2025.06 - Current
NVQ Level 2 - Safeguarding, Prevent and British Values
Gloucestershire College
2025.01 - 2025.04
NVQ Level 3 - Cyber Security Practices
NCFE
2024.04 - 2025.05
Lead project manager
Owl Therapy Centre
2022.07 - 2024.03
NVQ Level 2 - Lean Organisational Management Techniques
Vision 2 Learn
2021.06 - 2021.08
Learning & Development Advisor
Bluelight Commercial
2021.01 - 2022.04
NVQ Level 5 - Project Management Fundamentals PFQ
Association of Project Management
2020.11 - 2020.12
Academy Administration Manager
Global ATS - Aviation Training Services
2017.03 - 2020.10
Business Support Exec
UCAS
2015.09 - 2017.02
Small business owner
Self employed
2010.08 - 2015.08
Diploma of Higher Education - Community Studies with Psychology
University of Gloucestershire
2002.09 - 2006.08