George Apostolos Giannoulis
London,London
Summary
Accomplished professional with expertise in communication mastery, service delivery improvement, and decision-making acumen. Demonstrates exceptional skills in sales persuasion, lead generation techniques mastery, and resilience and tenacity. Proven track record in time-management capabilities, target achievement orientation, and customer relations. Adept at business development, account management, conflict resolution expertise, and account oversight. Committed to driving business growth and enhancing customer satisfaction through strategic initiatives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Lettings Negotiator
Chancellors Group Of Estate Agents
London
10.2024 - Current
- Negotiated contracts on behalf of clients, ensuring best possible terms and conditions.
- Tracked market trends to stay ahead of the competition and market share by at least 25%
- Boosted revenue with effective account management techniques.
- Enhanced customer relationships by delivering excellent service.
- Established long-term partnerships by understanding and meeting client needs for more than 3 years.
- Prepared detailed reports for client updates and review meetings.
- Achieved sales targets of £50000 per quarter in fees by building strong business relationships.
- Resolved customer issues, ensuring high level of satisfaction.
Client manager
Chancellors
Abingdon, Oxfordshire
04.2024 - 10.2024
- Conducted intensive property market research to stay abreast of trends and developments
- Demonstrated product usage and features to customers.
- Monitored competitor activity, staying ahead in the market competition by at least 25%
- Resolved client issues promptly, ensuring high levels of satisfaction and a 4.9 Google 5 star rating.
- Utilised various sales techniques to develop relationships with customers and drive sales.
- Assured timely delivery of products and services to meet customer expectations.
- Coordinated with finance department to manage account finances efficiently.
- Delivered presentations to potential clients, securing new business partnerships.
- Oversaw account portfolio to deliver top-quality account services.
- Generated KPI reports to illustrate overall performance.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
Executive Lettings Negotiator
Chancellors
Abingdon, Oxfordshire
04.2023 - 04.2024
- Answered phone calls and emails from potential and existing customers.
- Inspected properties between lettings to confirm required works ahead of new tenants moving in.
- Showed residential properties and explained features, value and benefits of available homes.
- Photographed properties to showcase rooms, features and outdoor spaces.
- Used proven sales and negotiation abilities to achieve optimal sale and rental prices.
- Ensured smooth day-to-day operations by resolving 80+ phone and email enquiries each day.
- Managed and rented out rental properties.
- Increased customer satisfaction ratings, addressing issues effectively for speedy resolution.
Senior Lettings Negotiator
Chancellors
Abingdon, Oxfordshire
01.2023 - 04.2023
- Answered phone calls and emails from potential and existing customers.
- Inspected properties between lettings to confirm required works ahead of new tenants moving in.
- Liaised with property owners and prospective new customers.
- Constantly met profitability goals, negotiating between landlord and potential tenants to find mutually beneficial agreement.
- Increased customer satisfaction ratings, addressing issues effectively for speedy resolution.
- Inspected rental properties before and after tenancies, appropriately handling bond payments.
Lettings Negotiator
Chancellors
Abingdon, Oxfordshire
10.2022 - 01.2023
- Answered phone calls and emails from potential and existing customers.
- Oversaw property maintenance, working with various tradesmen to complete repairs.
- Ensured smooth day-to-day operations by resolving 80+ phone and email enquiries each day.
- Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximise exposure.
- Qualified new applicants, conducting in-depth reviews to determine financial circumstances.
- Constantly met profitability goals, negotiating between landlord and potential tenants to find mutually beneficial agreement.
Bartender
Alchemist
Oxford, Oxfordshire
10.2020 - 10.2022
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Welcomed guests with friendly conversation and fun atmosphere.
- Maintained bar stocks, replenishing daily as necessary.
- Completed end-of-day cleanup to reset bar for next day.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
Business manager
Family Business
Corfu, Greece
04.2015 - 08.2021
- Conducted performance reviews to identify areas of improvement.
- Streamlined business operations to improve efficiency.
- Ensured compliance with regulations by conducting routine audits on operations procedures and processes.
- Managed budget forecasts to ensure financial stability.
- Analysed market trends for informed decision making.
- Developed new marketing strategies for increased brand visibility.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Represented organisations at seminars, conferences and business events.
Education
Property mark - Residential Letting and property Management
Property Mark
Oxford, Oxfordshire 02.2024 -
Skills
- Communication mastery
- Service delivery improvement
- Decision-Making acumen
- Sales persuasion
- Lead generation techniques mastery
- Resilience and tenacity
- Time-Management capabilities
- Target achievement orientation
- Customer relations
- Business development
- Account management
- Conflict resolution expertise
- Account oversight
Affiliations
- Fitness Finance Marketing Software, Trading
Accomplishments
Multiple bonus awards every quarter, exceeding company targets and KPIs
Promoted to client manager of the branch within three years after getting three promotions within the first two years
Recognized and promoted for the Arla membership in which the company selected only two-three people across 52 branches
Certification
Property mark qualification on Residential Letting and Property Management
Languages
English
Proficient (C2)
Japanese
Intermediate
Greek
Proficient (C2)
References
References available upon request.
Timeline
Senior Lettings Negotiator
Chancellors Group Of Estate Agents
10.2024 - Current
Client manager
Chancellors
04.2024 - 10.2024
Property mark - Residential Letting and property Management
Property Mark
02.2024 -
Executive Lettings Negotiator
Chancellors
04.2023 - 04.2024
Senior Lettings Negotiator
Chancellors
01.2023 - 04.2023
Lettings Negotiator
Chancellors
10.2022 - 01.2023
Bartender
Alchemist
10.2020 - 10.2022
Business manager
Family Business
04.2015 - 08.2021
Property mark qualification on Residential Letting and Property Management
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