Candida Quartin
Manchester
Summary
Experienced in managing claims from inception to resolution with a focus on customer satisfaction. Adept at negotiating settlements, analysing policy details, and maintaining accurate records. Committed to delivering timely and fair outcomes.
Overview
23
23
years of professional experience
Work History
Claims Handler
Allianz Insurance
Manchester
02.2022 - Current
- Provided exceptional customer service by addressing queries and concerns related to claims processes.
- Retrieved claim records to verify policyholder information and coverage before processing claims.
- Collected evidence through investigations, verified documentation from claim submissions and opened new cases in company systems to initiate claim processing activities.
- Assessed incoming claims for validity against policy's conditions and communicated reasons for partial or no payments to clients, enabling fair settlement of valid claims.
Travel Handler
DLG Travel Claims
01.2017 - Current
- Handling data Protection
- Providing advice on making a claim and the processes involved
- Processing new insurance claims notifications
- Collecting accurate information and documents to proceed with a claim
- Analyzing a claim made by a policymaker
- Investigating potentially fraudulent claims
- Handling any complaints associated with a claim
Customer service & Service Agent
Emirates Airways European Contact Centre
01.2015 - 01.2017
- Managed data protection and bank card details to ensure customer security
- Assisted customers and travel agents with multilingual queries to enhance service experience
- Promoted special offers to engage customers and increase sales
Stock Room Administrator/Retail Assistant
Kurt Geiger
01.2008 - 01.2012
Retail Assistant
Zara
01.2006 - 01.2007
- Checking for stock items and ordering goods
- Selling products to customers including demonstrating products where required
- Advising customers on selection and purchase
- Restocking shelves and making sure merchandise is presented neatly
- Accepting payments for goods and wrapping items
- Changing the layout and visual displays, putting up new promotional material
- Helping customers to find the goods they want
- Promoting any special offers
- Selling add-on products
- Stocking, replenishing and cleaning sales areas
- Utilising specialist product knowledge
- Receiving and storing deliveries of stock
- Ensuring a high standard of customer service was employed at all times
Manager
Branch Of Portugal Telecom
Lisboa, Portugal
01.2006 - 11.2006
- Monitored staff performance and developed improvement plans.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Developed and delivered comprehensive training programmes, improving team skills and performance.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Conducted performance reviews, identifying areas for development and rewarding high achievers.
- Advised senior management on facilities needs and delivered ongoing operational support.
Receptionist / Sales operator
Branch Of Portugal Telecom
01.2003 - 01.2006
- Data entry onto internal systems. Reporting any problems to the office manager.
- Assisting customers with equipment queries
- Monitoring stationary stock.
- Answering all incoming calls / emails and re-routing them to relevant parties
Education
BETC Level2 - Business
Manchester College
Manchester01-2012
GCSE - English, Maths
01-2015
Skills
- Customer service
- Documentation verification
- Fraud investigation
- Policy analysis
- Data protection
- Complaint resolution
- Verbal communication
- Written communication
Languages
Spanish
Intermediate
B1
Portuguese
Advanced
C1
References
Available on request
Timeline
Claims Handler
Allianz Insurance
02.2022 - Current
Travel Handler
DLG Travel Claims
01.2017 - Current
Customer service & Service Agent
Emirates Airways European Contact Centre
01.2015 - 01.2017
Stock Room Administrator/Retail Assistant
Kurt Geiger
01.2008 - 01.2012
Retail Assistant
Zara
01.2006 - 01.2007
Manager
Branch Of Portugal Telecom
01.2006 - 11.2006
Receptionist / Sales operator
Branch Of Portugal Telecom
01.2003 - 01.2006
BETC Level2 - Business
Manchester College