Chloe Grant
Summary
Dedicated professional with a strong foundation in customer service and administration, excelling in conflict resolution and compliance. Proven ability to lead teams effectively, ensuring efficient operations through exceptional communication and teamwork skills. Committed to fostering a resilient work environment while prioritising time management and responsibility.
Overview
2026
2026
years of professional experience
4060
4060
years of post-secondary education
Work history
Claims Handler
Zurich Insurance Group
2025.11 - 2026.01
- Managed complex insurance claims for successful resolution.
- Adhered strictly to industry regulations during every stage of the claim.
- Fostered positive relationships with clients through excellent communication skills.
- Maintained high levels of accuracy whilst reviewing documentation.
- Liaised with legal teams for effective settlement.
- Processed inbound customer calls and other correspondence promptly to meet call-handling timeframe targets.
Football coach
Walsall F.C
Walsall
2026.01 - Current
- Plan and lead structured practices to improve player coordination and technique.
- Foster a positive atmosphere by promoting sportsmanship and fair play.
- Ensure player safety and safeguarding compliance during all activities.
Run Director (Volunteer)
Parkrun & Junior Parkrun
Walsall
2021.01 - Current
- Allocated roles to and briefed volunteers.
- Processed event results accurately
- Handled medical incidents, following correct protocol and writing up incident reports.
- Ensured safeguarding measures were effectively implemented.
- Adapted course logistics to mitigate adverse weather conditions such as snow.
- Facilitated smooth running of events averaging 350 adult runners for Parkrun and 60 children for Junior Parkrun.
Door Supervisor
FGH Security
2025.11 - 2026.01
- Worked closley within a team to ensure a safe and efficient operation.
- Successfully applied safeguarding protocols to deal with incidents involving children.
- Resolved disputes calmly and professionally, always working to de-escalate.
- Provided first aid assistance, prioritising health and safety.
- Liaised efficiently with local law enforcement when required.
- Kept detailed incident reports following any issues or disruptions on site.
Event Steward and Players’ Car Park Attendant
West Bromwich Albion F.C
2024.08 - 2026.01
- Ensure guest safety and comfort on match days through searching, ticket checks, visitor guidance, and crowd monitoring.
- Deliver excellent customer service while working as part of a team.
Court Marshall
Ninja Warrior UK
Walsall
2024.09 - Current
- Coaching children around the obstacle course
- Supervise activity areas, safeguard participants, and maintain smooth running sessions.
- Deliver safety briefings and encourage a fun, engaging experience.
Football coach (Volunteer)
Lane Head F.C
2024-25
- Encouraged sportsmanship, promoting fair play attitudes amongst players.
- Conducted regular player assessments to identify areas of improvement.
- Developed players' skills for improved match performance.
- Engaged positively with players in high-energy sessions to improve field skills and talents.
Mortgage & Insurance Administrator
iProcess Mortgages Ltd
2024.04 - 2025.11
- Managed mortgage applications from initial enquiry to completion, ensuring compliance and exceptional customer service.
- Learnt about new products and mortgage updates quickly, providing comprehensive guidance to customers.
- Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Conducted initial sales calls for first time clients to discuss their needs and successfully pitch services offered.
- Liaised via email and telephone with lenders, solicitors, clients, and third parties to progress cases efficiently.
Breakdown & Service Controller (Business Admin Apprentice)
JC Payne UK Ltd
Aldridge
2023.01 - 2024.04
- Answered high-volume customer calls, providing assistance and coordinating vehicle breakdown services.
- Scheduled engineers, managed logistics, and processed administration tasks using multiple CRMs.
Waitress & Bar Staff
Calderfields Golf & Country Club
2023.06 - 2024.10
- Delivered table service, processed payments, and managed private parties independently.
- Prepared and served drinks behind the bar, restocked supplies, and upheld high hygiene Standards.
Food server
Coppice Farm Fish & Chip Shop
2021.04 - 2023.07
- Provided efficient, friendly service while preparing and serving food.
- Maintained high standards of cleanliness and hygiene in a fast-paced chip shop environment, ensuring compliance with food safety regulations
- Trained new staff, demonstrating leadership and patience.
- Processed card and cash transactions whilst also managing high-volumes telephone calls
- Created the weekly team rotas
Education
CeMAP - Financial Services
London Institute of Banking and Finance
2024.11 -
First Aid at Work -
SWA Training
SIA / Door Supervisor - Security
Security Industry Authority
Level 3 in Safe use of Mechanical Restraints - Security
Laser
Level 2 Spectator Safety -
West Bromwich Albion
2024.07 - 2025.07
Level 3 Business Administration -
Walsall College
2023.01 - 2024.04
GCSEs -
Queen Mary’s High School
Walsall 2017.01 - 2022.01
Skills
- Customer Service
- Conflict Resolution
- Administration
- Compliance
- Communication
- Teamwork
- Time Management
- Efficiency
- Leadership
- Training
- Resilience
- Responsibility
Accomplishments
- Duke of Edinburgh Bronze & Silver Awards, demonstrating leadership, teamwork, and resilience through volunteering, skills, and expeditions
- Full UK Driving License
Affiliations
- Gym
- Skiing
- Muay Thai
- Playing board games
Timeline
Football coach
Walsall F.C
2026.01 - Current
Claims Handler
Zurich Insurance Group
2025.11 - 2026.01
Door Supervisor
FGH Security
2025.11 - 2026.01
CeMAP - Financial Services
London Institute of Banking and Finance
2024.11 -
Court Marshall
Ninja Warrior UK
2024.09 - Current
Event Steward and Players’ Car Park Attendant
West Bromwich Albion F.C
2024.08 - 2026.01
Level 2 Spectator Safety -
West Bromwich Albion
2024.07 - 2025.07
Mortgage & Insurance Administrator
iProcess Mortgages Ltd
2024.04 - 2025.11
Waitress & Bar Staff
Calderfields Golf & Country Club
2023.06 - 2024.10
Level 3 Business Administration -
Walsall College
2023.01 - 2024.04
Breakdown & Service Controller (Business Admin Apprentice)
JC Payne UK Ltd
2023.01 - 2024.04
Food server
Coppice Farm Fish & Chip Shop
2021.04 - 2023.07
Run Director (Volunteer)
Parkrun & Junior Parkrun
2021.01 - Current
GCSEs -
Queen Mary’s High School
2017.01 - 2022.01
Football coach (Volunteer)
Lane Head F.C
First Aid at Work -
SWA Training
SIA / Door Supervisor - Security
Security Industry Authority
Level 3 in Safe use of Mechanical Restraints - Security
Laser